ATS Maximus MCJ2000 Series, Справочное руководство

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Chapter 5: Maintenance Troubleshooting Guide
MANU-MAXIMUS-02 Maximus Reference Manual 5-11
Revision-02
If neither the standard nor Ethernet troubleshooting guide is of any help, please contact the
Accu-Time Product Service Center, (860) 870-5000, for further assistance.
Table 6-3
Symptom Possible Cause Solution
The terminal is
not
communicating
with the host.
Communication
parameters were not
previously set. Use Setup Mode to setup the terminal (for monochrome
terminals, see
"ATS Setup Mode" on page 3-15 , and for color
terminals, see "Setup Mode" on page 4-15 ). Your network
administrator needs to provide the following:
IP address to be assigned to the terminal
IP address of the host to which the terminal can connect
Network Mask (example 255.255.255.0)
Port number (try 2500 by default)
Gateway or router address (if required)
Reboot the terminal to see if it connects.
If parameters are set, ping the terminal.
Verify that the cable is plugged into both ends (terminal and
hub) and terminated to the appropriate eight-position
modular connector.
Verify that the single segment cable length is equal or less
than 100 meters (328 feet). The cable should also be a 10/
100BASE-T category 5, twisted pair high-speed data
transmission cable with both ends properly crimped.
Ensure application package is loaded and running on the host.
Check the Ethernet diagnostic LEDs:
BUSY: This amber or yellow light indicates the terminal is busy
processing.
LINK: This green light indicates the terminal is receiving
network traffic, though the traffic might not be from the host.
A previously
working terminal
is not
operational.
Cables not plugged in
or host application
software not
operational. Ensure that all connections are made and that the host
software application is functional. If possible, take a known
working terminal and readdress it for this particular node to
determine whether the problem is related to the terminal,
installation, or host.