60
Maintenance
21.0 Frequently Asked Questions
Listed below are some frequently asked questions regarding Archgard Gas Fireplaces. If you have questions that are not listed below,
or are not answered in this manual, please contact your Authorized Archgard Dealer.
Q.
My glass has a condensation “fog” when the appliance is first lit.
A.
Condensation is normal and will disappear in a few minutes after the glass is heated. This can be reduced if the appliance is left in
CPI mode.
Q.
I have a white “film” on my glass. What is the best way to clean the inside of the glass.
A.
Frequent cleaning of your glass is recommended. We recommend using a good quality “gas fireplace” glass cleaner that is available
at all authorized dealers. Do not use abrasive materials, and do not clean the glass or the appliance when the unit is hot.
Q.
How do I care for my plated trims.
A.
We recommend a cleaning with a damp cloth. DO NOT use chemical cleaners as they may harm the finish, and void your warranty.
NOTE:
If the top louvers, or top overlay starts to discolor, check the door gasket seal and contact your local Archgard dealer to replace
if necessary.
Q.
My fan/blower makes a “whirring” or “humming” noise.
A.
Your Archgard gas appliance uses a powerful fan to push heated air into your room. It is not unusual to hear a “humming” noise
when your fan is running. Note: the sound will change depending on the setting that your fan speed control is set at.
Q.
I hear a “ticking”, “cracking” or “pinging” sound when my fireplace is running, and after it is turned off.
A.
The different gauges of steel used to manufacture your fireplace will expand and contract at different rates when your fireplace is on,
and will continued as your fireplace completes its heating function. You will likely hear these same sounds more on start up and shut
down. This is normal for steel fireplaces.
Q.
I hear a “click" when my main burner turns ON or OFF.
A.
Your Gas Control Valve will make a clicking sound when it opens to allow gas to flow to the main burner. This is a normal part of the
operating system.
Q.
Can I burn wood and other materials in my gas fireplace.
A.
No! Burning anything other than the fuel (natual gas or propane) the fireplace is setup for will create a potential fire hazard and
present a danger to your home and its occupants and possibly void your manufacturer's warranty. Only burn the gas fuel for which the
unit was originally designed.
Q.
Can I shut my pilot off in the summer?
A.
You will save energy by turning off the pilot light if you are not using your appliance for the hot summer months. Remember to relight
it before you want to use the appliance for the first time in the fall. See
Section 19
for lighting instructions.
The Harmonia 22 is equipped with one of two possible valves. One of those options includes a 7 day Pilot on Demand (POD) Timer.
This timer will turn the pilot off automatically if there has been no main burner activity for 7 continuous days. Relight the pilot using the
operation instructions and the pilot will remain lit as long as the main burner is used once every 6 days.
The rating plate included with your fireplace will indicate which valve you have.
See
Section 4
for further information.
Q.
Can I position my gas logs in a different fashion or use a different log set?
A.
No. Your gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and
listed with a certification agency. Changing any specifications or placement of the logs could cause injury or damage, void your
manufacturer's warranty, and possibly even your homeowner's warranty.
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