Restart the instrument and the computer
When to use this procedure:
• If communication errors are displayed
• If the front panel indicator is blinking red
• At the end of spatial calibration, if Accept/Reject buttons are dimmed
• If maintenance wizards are taking longer than expected
• If software operations are taking longer than expected
When you are instructed to restart the instrument and the computer:
1.
Exit the 3500 Series Data Collection Software 3.1.
2.
Power off the computer.
3.
Make sure the instrument door is closed, then power off the instrument.
4.
When the computer is completely powered off, wait 60 seconds, then power on
the computer. Wait until the Windows
™
login screen is displayed. Do not log in.
5.
Power on the instrument and wait until the green status light on the front panel
is on and not flashing before proceeding.
6.
Log in to Windows
™
operating system.
7.
Look in the Windows
™
taskbar at the bottom right of the desktop and make sure
the Server Monitor icon is displayed. If it is not, go to “Software troubleshooting
8.
Start the 3500 Series Data Collection Software 3.1.
Appendix A
Troubleshoot
Restart the instrument and the computer
A
3500/3500xL Genetic Analyzer User Guide—Data Collection Software v3.1
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