Error Code
Name
Meaning
Troubleshooting Strategies
E01000A
Enclosure
timeout error
One or more of the enclosures in
a multi-enclosure system did not
acknowledge a control operation
command.
q
Resend the command.
q
Check the Status LED on the rear of each enclosure.
If any of the LEDs are red, contact technical support.
q
Check the power indicators.
q
Check the link connections between enclosures.
EFF8002
Transaction
timeout error
The operation was not completed
before the timer expired.
q
Resend the command.
q
Check the power indicators.
q
Check the link connections in multi-enclosure systems.
q
Check that the level used in the command was valid.
E01DFFF
Audio request
error
A volume or gain request was
made on a level that does not
switch audio.
q
Resend the command on a level that includes audio.
W010005
Sync timeout
warning
The system did not receive the
vertical interval sync signal. Note
that the switch occurred, but not at
the sync interval.
q
Resend the command.
q
Check the sync cable connections.
q
Check the HyperTerminal splash screen to verify that sync is
enabled (see Appendix A “Enabling Vertical Interval Sync”).
q
Check that the sync signal from the generator is being
received by the vertical interval sync board.
q
Power the system down and check sync board alignment.
Most Common System Error Codes
Troubleshooting
When error codes reporting is enabled, error codes can appear in a terminal
emulation program (such as HyperTerminal). When you are using BCS (Basic
Control Structure) commands, one common troubleshooting strategy is to enter
the command again. Often the command has simply been entered incorrectly
(e.g., omitting an output in a Change command). In other cases, the command
has specified a value that is not valid (e.g., entering a decibel value in a Volume
command that is outside the volume range for the audio board). When using an
external controller, one of the most common troubleshooting strategies is to
resend the command to see if the error was simply a timeout error.
System Error Codes
A-2
BCS Serial Control Protocol
System
Error
C
odes