X2002 User’s Guide
483
C
H A P T E R
3 7
IVR System
37.1 Overview
This chapter shows you how to use the personal Interactive Voice Response (IVR)
system on the X2002.
IVR is a phone technology that allows a computer to detect voice and touch tones
using a normal phone. An IVR system can respond with pre-recorded audio
prompts to further direct callers on how to proceed. IVR systems can be used to
control most functions where the interface can be broken down into a series of
simple menu choices.
The X2002 has a personal IVR system which allows users to edit some of their
personal (unique to each extension) settings. The IVR system on the X2002 allows
users to:
• Change their voicemail, IVR, and web phone PIN.
• Configure their call forwarding and blacklist settings.
• Configure their voicemail settings.
37.1.1 What You Need to Know About IVR
The following terms and concepts may help as you read through the chapter.
Accessing IVR
Users can access their personal IVR system by dialing the feature code for IVR
followed by their extension number. The feature code for IVR is configured in the
Configuration
>
PBX
>
Server Configuration
>
Server
>
Feature Code
screen (see
). For example, if the feature code for IVR is
an asterisk (
*
), then a caller with extension
1001
must dial
*1001
to access their
personal IVR system.
Personal IVR can be accessed as an internal call or users can call from an outside
line and dial the feature code for IVR followed by their extension when an auto-
attendant prompts them to dial the extension they wish to reach.
Summary of Contents for X2002
Page 2: ......
Page 24: ...Table of Contents X2002 User s Guide 24...
Page 25: ...25 PART I User s Guide...
Page 26: ...26...
Page 40: ...Chapter 2 How It Works X2002 User s Guide 40...
Page 99: ...99 PART II Technical Reference...
Page 100: ...100...
Page 124: ...Chapter 5 Network Deployment X2002 User s Guide 124...
Page 166: ...Chapter 7 Auto Provision X2002 User s Guide 166...
Page 170: ...Chapter 8 QoS X2002 User s Guide 170...
Page 248: ...Chapter 16 Click To Talk Group X2002 User s Guide 248...
Page 252: ...Chapter 17 Group Access Code X2002 User s Guide 252...
Page 304: ...Chapter 19 Auto Attendant X2002 User s Guide 304...
Page 312: ...Chapter 20 LCR X2002 User s Guide 312...
Page 346: ...Chapter 22 Call Services X2002 User s Guide 346...
Page 380: ...Chapter 25 Status Observation X2002 User s Guide 380...
Page 402: ...Chapter 27 Call Detail Record CDR X2002 User s Guide 402...
Page 410: ...Chapter 28 ACD Logs X2002 User s Guide 410...
Page 416: ...Chapter 29 Administrator Accounts X2002 User s Guide 416...
Page 424: ...Chapter 30 Diagnostics X2002 User s Guide 424...
Page 426: ...Chapter 31 X2002 User s Guide 426...
Page 446: ...Chapter 32 Remote Management X2002 User s Guide 446...
Page 448: ...Chapter 33 TFTP Management X2002 User s Guide 448...
Page 462: ...Chapter 35 License Control X2002 User s Guide 462...
Page 482: ...Chapter 36 Web Portal X2002 User s Guide 482...
Page 508: ...Chapter 39 Product Specifications X2002 User s Guide 508...
Page 548: ...Appendix C Legal Information X2002 User s Guide 548...
Page 562: ...Index X2002 User s Guide 562...