ZyXEL Communications X2002, User Manual

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Chapter 19 Auto-Attendant
X2002 User’s Guide
298
Each field is described in the following table.
Table 106 Night Service Setting
LABEL DESCRIPTION
Night Service Setting [ Auto-Attendant Name ]
Night
Service
Select Enable to activate the night service settings for this auto-
attendant.
Select Disable to turn them off.
Audio File
Upload
Click Browse to locate an audio file to be used as the auto-attendant
greeting message, and Upload to copy it to IP-PBX.
The audio file you upload must meet the following criteria:
• G.711 format voice file (*.wav), µ-law 8-bit mono mode.
• Size limit of a single announcement cannot exceed 1 MB.
• Size limit of all voice files is 10 Mb per X2002.
Audio File
State
This indicates whether an audio file has been uploaded to the X2002 or
not. You can also
Playback the audio file to hear how it sounds.
Dial
Extension
Number
Select Enable if you want to allow incoming calls to dial extensions that
are not associated with specific key codes on the Options list below.
Select Disable if you want to limit all input to the key codes listed on
the Options table below.
Forward to a
specific
extension
directly
Select this option and then input an Extension number if you want all
incoming calls to this auto-attendant to bypass the auto-attendant
options and go straight to the specified extension.
Play audio
file before
forward to a
specific
extension
Select this opton to play the uploaded audio file before forwarding the
call to the specified extension.
Operator
Key Select either 0 or 9 to be the default operator key. When a caller
presses the operator key, his calls is routed to the associated
Extension .
Extension Enter an extension number to associate with the operator Key . When
that key is pressed, the call is routed to this extension.
ACD The auto-attendant routes the call to the specified ACD skill group.
Action for Time
Out These options indicate how the auto-attendant should proceed if no key
is pressed for 5 seconds or the caller inputs an incorrect key code three
times in a row.
Hang Up The auto-attendant disconnects the call.
Extension The auto-attendant routes the call to the specified extension.
Options This section displays the actions configured for this auto-attendant
menu.
Key This field displays the digits a caller must dial to perform an action.
Description This field displays the description for this action.
Action This field displays the function of an action.