ZyXEL Communications Prestige 662HW Series, User Manual

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Prestige 662HW Series User’s Guide
Troubleshooting A-1
Appenidx A
Troubleshooting
This chapter covers potential problems and the corresponding remedies.
Problems Starting Up the Prestige
Chart A-1 Troubleshooting the Start-Up of Your Prestige
PROBLEM CORRECTIVE ACTION
None of the
LEDs turn on
when I turn on
the Prestige. Make sure that the Prestige’s power adaptor is connected to the Prestige and plugged in to an
appropriate power source. Check that the Prestige and the power source are both turned on.
Turn the Prestige off and on.
If the error persists, you may have a hardware problem. In this case, you should contact your
vendor.
Problems with the LAN LED
Chart A-2 Troubleshooting the LAN LED
PROBLEM CORRECTIVE ACTION
Check your Ethernet cable connections and type (refer to the Compact Guide for
details).
Check for faulty Ethernet cables.
The LAN LEDs do not
turn on.
Make sure your computer’s Ethernet Card is working properly.
Problems with the DSL LED
Chart A-3 Troubleshooting the DSL LED
PROBLEM CORRECTIVE ACTION
Check the telephone wire and connections between the Prestige DSL port and the wall
jack.
Make sure that the telephone company has checked your phone line and set it up for
DSL service.
The xDSL LED is off.
Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to the
Maintenance chapter (web configurator) or the System Information and Diagnosis
chapter (SMT).