ZyXEL Communications Prestige 662HW Series, User Manual

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Prestige 662HW Series User’s Guide
Troubleshooting A-3
Problems with the Password
Chart A-7 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
I cannot access the
Prestige. The username is “admin”. The default password is “1234”. The Password and Username
fields are case-sensitive. Make sure that you enter the correct password and username
using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload the
default configuration file (Refer to the
Resetting the Prestige section in the Introducing the
Web Configurator chapter). This restores all of the factory defaults including the
password.
Problems with the Web Configurator
Chart A-8 Troubleshooting the Web Configurator
PROBLEM CORRECTIVE ACTION
I cannot access the
web configurator. Refer to Chart A-7 Troubleshooting the Password .
Make sure that there is not an SMT console session running.
Check that you have enabled web service access. If you have configured a secured client
IP address, your computer’s IP address must match it. Refer to the chapter on remote
management for details.
For WAN access, you must configure remote management to allow server access from
the Wan (or all). You must also configure a firewall rule to allow access from the WAN.
Refer to the chapters on remote management and firewall for details.
Your computer’s and the Prestige’s IP addresses must be on the same subnet for LAN
access.
If you changed the Prestige’s LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web service.
See also the Problems with Remote Management section.
Problems with Remote Management
Chart A-9 Troubleshooting Remote Management
PROBLEM CORRECTIVE ACTION
Refer to the Remote Management Limitations section in the Firmware and Configuration
File Management chapter (SMT) for scenarios when remote management may not be
possible.
Use the Prestige’s WAN IP address when configuring from the WAN.
Use the Prestige’s LAN IP address when configuring from the LAN.
Refer to Chart A-4 Troubleshooting the LAN Interface for instructions on checking your
LAN connection.
Refer to the Problems with the WAN Interface section for instructions on checking your
WAN connection.
I cannot remotely
manage the Prestige
from the LAN or
WAN.
See also the Problems with the Web Configurator section.