ZyXEL Communications Prestige 662HW Series, User Manual

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Prestige 662HW Series User’s Guide
A-2 Troubleshooting
Problems with the LAN Interface
Chart A-4 Troubleshooting the LAN Interface
PROBLEM CORRECTIVE ACTION
I cannot access the
Prestige from the
LAN. If the 10M/100M LEDs on the front panel are both off, refer to Chart A-2 Troubleshooting
the LAN LED .
Make sure that the IP address and the subnet mask of the Prestige and your
computer(s) are on the same subnet.
I cannot ping any
computer on the LAN. If the 10M/100M LEDs on the front panel are both off, refer to Chart A-2 Troubleshooting
the LAN LED .
Make sure that the IP address and the subnet mask of the Prestige and the computers
are on the same subnet.
Problems with the WAN Interface
Chart A-5 Troubleshooting the WAN Interface
PROBLEM CORRECTIVE ACTION
The ISP provides the WAN IP address after authenticating you. Authentication may be
through the user name and password, the MAC address or the host name. I cannot get a WAN IP
address from the ISP.
The username and password apply to PPPoE and PPoA encapsulation only. Make sure
that you have entered the correct
Service Type , User Name and Password (be sure to
use the correct casing). Refer to the WAN Setup chapter (web configurator) or the
Internet Access chapter (SMT).
Problems with Internet Access
Chart A-6 Troubleshooting Internet Access
PROBLEM CORRECTIVE ACTION
I cannot access
the Internet. Make sure the Prestige is turned on and connected to the network.
If the DSL LED is off, refer to Chart A-3 Troubleshooting the DSL LED .
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or the
section on Internet Access (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on. See the Menu 1 General
Setup chapter for details.
For wireless stations, check that both the Prestige and wireless station(s) are using the same
ESSID, channel, WEP keys (if WEP encryption is activated) and authentication method.
Internet
connection
disconnects. Check the schedule rules. Refer to the Call Scheduling chapter (SMT).
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to the WAN
chapter (web configurator) or the Remote Node Configuration chapter (SMT).
Contact your ISP.