Xerox WorkCentre 5230A, System Administration Manual

Page: 386 / 454

15 Problem Solving
386
E-mail Services
This section explains what to do when a problem occurs while using E-mail Print, Mail
Notice Service, Internet Fax, or Scan to E-mail feature.
Troubleshooting
The possible causes, confirmation methods, and actions are as follows.
Problem Confirmation Method Action
Cannot receive e-mail.
(E-mail Print, Internet Fax) Check if the E-mail address
of the machine is set. Set the E-mail address of the
machine.
Check if [Receive E-mail] is
activated. Activate [Receive E-mail].
Check if the SMTP Server IP
Address or POP3 Server IP
Address is set correctly. Set the SMTP Server IP
Address or POP3 Server IP
Address.
Check if the POP3 Server
Login Name or POP3 Server
Password is set correctly. Set the POP3 Server Login
Name or POP3 Server
Password.
Use CentreWare Internet
Services to check if [Enter
Rejected Domain Names] is
selected in [Domain Filtering]
and your domain is included
in the list of rejected domain
names. Set [Domain Filtering] to [Off].
Or remove your domain
name from the list of rejected
domain names.
Check if your SMTP or POP3
server functions correctly. Check your SMTP or POP3
server.
Cannot send e-mail.
(E-mail Notification Service,
Internet Fax, Scan to E-mail) Check if the E-mail address
of the machine is set. Set the E-mail address of the
machine.
Check if [E-mail Notification
Service] is activated. Activate [E-mail Notification
Service].
Check if [Send E-mail] is
activated. Activate [Send E-mail].
Check if the SMTP Server IP
Address or POP3 Server IP
Address is set correctly. Set the SMTP Server IP
Address or POP3 Server IP
Address.
Use CentreWare Internet
Services to check if the E-
mail Notification Service
settings are set correctly. Set the E-mail Notification
Service settings.
Use CentreWare Internet
Services to check if the
recipient e-mail addresses
are set correctly. Set the recipient e-mail
addresses.
Check if your SMTP or POP3
server functions correctly. Check your SMTP or POP3
server.