Xerox PrimeLink B9100, User Manual

Page: 248 / 484

P R O B L E M S R E C E I V I N G FA X E S
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The received fax is blank. There may be a problem with the
telephone connection or with the
sending fax machine. Check that the printer can make copies.
If the printer can make copies, have the
sender send the fax again.
The sender may have loaded the
pages incorrectly. Contact the sender.
The printer answers the call, but
does not accept incoming data. Not enough memory. If the job contains several graphics, the
printer might not have enough memory.
The printer does not answer a call if
memory is low. Delete stored
documents and jobs, then wait for the
existing job to complete. This increases
available memory.
The received fax size is reduced. The paper supply in the printer
may not match the document size
sent. Confirm the original size of the
documents. Documents might be
reduced based on the available paper
supply in the printer.
Faxes are not received
automatically. The printer is set to receive faxes
manually. Set the printer to automatic reception.
The memory is full. If the paper tray is empty, load paper,
then print the faxes stored in memory.
The telephone line is connected
incorrectly. Check the telephone line connection. If
it is disconnected, connect it.
There may be a problem with the
sending fax machine. To ensure that your printer is operating
correctly, make a copy. If the copy
printed correctly, have the recipient
check the condition of the receiving fax
machine.
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Xerox
®
PrimeLink
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B9100/B9110/B9125/B9136 Copier/Printer User Guide
Troubleshooting