Xerox Phaser 3310 User Manual Download Page 103

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This chapter gives helpful information for what to do if you
encounter a printer error. It provides information on the
following topics:

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Troubleshooting Checklist

◆

Solving General Printing Problems

◆

Printing Special Pages

◆

Clearing Paper Jams

◆

Solving Print Quality Problems

◆

Troubleshooting Error Messages

◆

Common Windows Problems

◆

Common Macintosh Problems

◆

Troubleshooting PS Errors

HAPTER

Problem Solving

Summary of Contents for Phaser 3310

Page 1: ......

Page 2: ...puter Corporation PCL and PCL 6 are trademarks of Hewlett Packard Company IBM and IBM PC are trademarks of International Business Machines Corporation Apple AppleTalk TrueType Laser Writer and Macintosh are trademarks of Apple Computer Inc Microsoft Windows Windows 9x Windows Me Windows 2000 Windows NT Windows XP and MS DOS are registered trademarks of Microsoft Corporation PostScript 3 is a trade...

Page 3: ...STEP 5 Turn on the Printer 2 9 STEP 6 Print a Demo Page 2 9 STEP 7 Install the Printer Software 2 10 Installing USB Driver 2 17 Choosing Paper and Other Media 4 1 Selecting the Output Tray 4 4 Loading Paper 4 6 Printing on Envelopes 4 12 Printing on Labels 4 14 Printing on Transparencies 4 15 Printing on Preprinted Paper 4 16 Printing on Card Stock or Custom sized Media 4 17 1 2 Setting Up Your Pr...

Page 4: ...Properties 5 18 Printing Watermarks 5 21 Using Page Overlay 5 24 Printing on Different Paper for the First Page 5 28 Printing Tasks 5 Maintaining Toner Cartridge 6 1 Cleaning the Printer 6 4 6 Troubleshooting Checklist 7 1 Solving General Printing Problems 7 2 Printing Special Pages 7 6 Clearing Paper Jams 7 7 Solving Print Quality Problems 7 16 Troubleshooting Error Messages 7 22 Common Windows P...

Page 5: ...river B 11 About Remote Control Panel for DOS C 1 Installing the Remote Control Panel for DOS Users C 2 Selecting Print Settings C 5 B Using Your Printer with a Macintosh C Printing from DOS Applications Setting Your Printer with the PS Option D 1 Installing PPD Files D 1 Accessing the PS Printer Driver Features D 5 D Using Windows PostScript Driver ...

Page 6: ...etwork E 1 Setting Up a Locally Shared Printer E 2 Setting Up a Network Connected Printer E 5 Precautions F 1 Memory and PostScript SIMMs F 2 Network Interface Card F 5 Paper Tray 2 F 7 Linux Driver Installation G 1 F Printer Options G Using Your Printer in Linux INDEX ...

Page 7: ...an damage your eyes CAUTION INVISIBLE LASER RADIATION WHEN THIS COVER OPEN DO NOT OPEN THIS COVER VORSICHT UNSICHTBARE LASERSTRAHLUNG WENN ABDECKUNG GEÖFFNET NICHT DEM STRAHL AUSSETZEN ATTENTION RAYONNEMENT LASER INVISIBLE EN CAS D OUVERTURE EXPOSITION DAN GEREUSE AU FAISCEAU ATTENZIONE RADIAZIONE LASER INVISIBILE IN CASO DI APERTURA EVITARE L ESPOSIZIONE AL FASCIO PRECAUCION RADIACION LASER IVISI...

Page 8: ...l information about ozone please contact your nearest Xerox dealer OZONE Power Saver Environmental and Safety Consideration This printer contains advanced energy conservation technology that reduces power consumption when it is not in active use When the printer does not receive data for an extended period of time power consumption is automatically lowered The energy star emblem does not represent...

Page 9: ...locate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help CAUTION Changes or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority ...

Page 10: ...oximation of the laws of the Member States related to electromagnetic compatibility A full declaration defining the relevant Directives and referenced standards can be obtained from your Xerox Corporation representative WARNING Changes or modifications to this equipment not specifically approved by Xerox Europe may void the user s authority to operate this equipment Shielded cables must be used wi...

Page 11: ...Congratulations on the purchase of your Phaser 3310 printer This chapter provides information on the following topics Special Features Printer Components 1 1 CHAPTER Introduction Introduction ...

Page 12: ...page of your document are magnified and printed across the selected sheet of paper After the document has printed trim off the white edges of each sheet Tape the sheets together to form a poster Create professional documents Print with excellent quality and high speed 9 8 A 100 sheet Multi Purpose Tray supports letterheads envelopes labels transparencies custom sized media postcards and heavy pape...

Page 13: ...g This printer meets Energy Star guidelines for energy efficiency The Phaser 3310 printer has 4 MB of memory which can be expanded to 68 MB Optional PostScript 3 Emulation PS SIMM adds PostScript 3 compatible interpreter and 136 PS3 fonts Optional network interface enables network printing Expand the printer capacity Save time and money Prints in Windows DOS and Macintosh Supports Linux Phaser 331...

Page 14: ...twork port Option Printer Components Front View Control panel Top output tray Control board cover needed to access the control board to install printer options Paper level indicators Inside Face down output Top cover Tray 1 550 sheet paper feeder Multi Purpose Tray Tray 2 Optional 550 sheet paper feeder Toner cartridge ...

Page 15: ... are step 1 Unpack Your Printer step 2 Install the Toner Cartridge step 3 Load Paper step 4 Connect to the Computer with a Parallel Cable step 5 Turn on the Printer step 6 Print a Demo Page step 7 Install the Printer Software Installing USB Driver 2 2 CHAPTER Setting Up Your Printer Setting Up Your Printer ...

Page 16: ...packed with the following items Notes If any items are missing or damaged notify your dealer immediately Components may differ from one country to another The CD ROM contains the printer driver the User Guide the Adobe Acrobat Reader program Toner cartridge Power cord Setup Guide CD ROM USB Cable 2 Carefully remove all packing tapes from the printer ...

Page 17: ...m direct sunlight or sources of heat cold and humidity See the image below for clearance space Do not set the printer close to the edge of your desk or table Clearance Space Front 482 6 mm enough space so that trays can be removed Back 320 mm enough space to allow opening of the Back Cover Right 100 mm Left 100 mm enough space for ventilation 561 mm 22 in 320 mm 12 6 in 1211 6 mm 47 7 in 482 6 mm ...

Page 18: ... pull the tape completely out of the cartridge Discard the tape 4 Gently shake the cartridge from side to side to distribute the toner evenly inside the cartridge CAUTION To prevent damage do not expose the toner cartridge to light for more than a few minutes Cover it with a piece of paper if left exposed for more than a few minutes If toner gets on your clothing wipe it off with a dry cloth and w...

Page 19: ... 000 pages 3 000 pages for the toner cartridge that is shipped with the printer 6 Grasp the handle and insert the cartridge in the printer until it drops into place 7 Close the top cover Make sure that the cover is securely closed 5 Locate the cartridge slots inside the printer one on each side Install the Toner Cartridge ...

Page 20: ... PRINTER 1 Pull the paper tray out of the printer 3 Load paper with the print side facing down Make sure that all four corners are flat in the tray 2 Push down on the metal paper lift plate to lock it in place Load Paper ...

Page 21: ...ize in Tray 1 Squeeze the metal tab on the rear paper guide to adjust for the paper length To Change Paper Size in Tray 4 Make sure that the stack goes under the metal retaining clip and the plastic tabs on the end guides Pay attention to the paper limit mark on the left inside wall of the tray Paper overloading may cause paper jams A A Load Paper ...

Page 22: ...sh the width guide far enough to cause the media to warp If you do not adjust the width guide it may cause a paper jam 4 If necessary use the rear width guide Squeeze the rear width guide as shown and slide it to the left Load Paper 2 Adjust the paper length guide so the pointer matches the desired paper size LGL FOLIO A4 LTR EXEC JIS B5 Pointer ...

Page 23: ... the screws See your computer documentation if you need help Connect to the Computer with a Parallel Cable To the parallel port on PC If you are using a USB interface Go to page 2 17 Installing USB Driver If you are using a network interface Go to page F 5 Network Interface Card Note Shielded cables must be used with this equipment to maintain compliance with the EMC Directive 89 336 EEC Note To c...

Page 24: ...l the printer control panel lights turn on briefly When only the light remains on press and hold the button Hold the button down until all the lights blink for about 2 seconds and then release The demo page will print Laser Printer Excellent Performance High quality Robust Network connectivity Xerox Phaser 3310 The demo page provides a sample of the print quality to help you verify that the printe...

Page 25: ...nstallation of the PostScript driver If you are printing from a computer with a parallel cable Go to page 2 12 for information on installing the printing software on a computer that is attached directly to the printer with a parallel cable If you are printing with a USB Go to page 2 17 Installing USB Driver for information on installing the print software on a USB enabled computer If you are print...

Page 26: ...nning installation Windows 95 Windows 98 Windows Me Windows NT 4 0 Windows 2000 or Windows XP Before Installing the Printer Software Install the Printer Software If you are printing with PostScript driver Go to Appendix D Using Windows PostScript Driver for information on installing the PPD file If you are using Linux Go to Appendix G Using Your Printer in Linux for information on installing the L...

Page 27: ...tically If the CD ROM drive does not automatically run Select Run from the Start menu and type x cdsetup exe in the Open box where x is the drive letter for the CD ROM drive then click OK Installing the Printer Software from the CD ROM Note If the New Hardware Found box appears during the installation procedure click the x in the upper right corner of the box or click Cancel Xerox Phaser 3310 ...

Page 28: ...2 13 SETTING UP YOUR PRINTER Install the Printer Software 3 Click Install Printer Driver 4 The Welcome window opens Click Next ...

Page 29: ...2 14 SETTING UP YOUR PRINTER Install the Printer Software 5 The files are copied into the appropriate directory 6 Click Finish ...

Page 30: ...ver Win2000 XP Win9x NT4 0 Macintosh Win2000 XP Win9x NT4 0 Macintosh Toner save Y Y Y N Y Y Y N Print quality option Y Y Y Y Y Y Y Y Halftoning Y Y Y N N Y Y N Manual duplex Y Y Y N N N N N Booklet printing Y Y Y N N N N N Poster printing Y Y Y N N N N N Multiple pages per sheet N up Y Y Y Y Y Y N Y Fit to page printing Y Y Y Y N N N N Different source for first page Y Y Y N N N N Y Watermark Y Y...

Page 31: ...n the printer then turn on the computer Close any virus protection programs that are running on your computer If you fail the installation you will have to reinstall 1 From the Start menu select Programs 2 Select Xerox Phaser 3310 and then Xerox Phaser 3310 Driver Maintenance 3 The Xerox Phaser 3310 Maintenance dialog box appears Check Repair and then click Next 4 When you finish reinstallation cl...

Page 32: ...of the computer requires a certified USB cable You will need to buy the USB 1 0 or 1 1 compliant cable Installing USB Driver Installing USB driver in Windows 98 Me 3 Plug the other end into the USB port on the computer 4 The Add New Hardware Wizard dialog box appears Click Next To PC 1 Make sure that both the printer and computer are turned ON 2 Plug one end of the USB cable into the USB port on t...

Page 33: ...g USB Driver 5 Check Search for the best driver for your device and click Next 6 Check CD ROM drive and click Browse then choose x USB where x is the drive letter for the CD ROM drive Click Next 7 Click Next The USB driver will be installed ...

Page 34: ...YOUR PRINTER Installing USB Driver 8 Click Finish 9 When the opening screen appears select the appropriate language Note If you already installed the printer driver the International Setup Version screen doesn t appear ...

Page 35: ...2 20 SETTING UP YOUR PRINTER 10 Click Install Printer Driver 11 Follow the instructions on the screen to complete the installation For more details see page 2 12 Installing USB Driver ...

Page 36: ... 3310 in the Print to the following port box Click OK 1 From the Start menu select Settings then select Printers 2 Check your PC printer port Notes If you want to use your printer with the Parallel cable remove the USB cable and connect the Parallel cable Then reinstall the printer driver If your printer doesn t work properly reinstall the printer driver Installing USB Driver ...

Page 37: ...indows 2000 XP 3 Plug the other end into the USB port on the computer To PC 1 Make sure that both the printer and computer are turned ON 2 Plug one end of the USB cable into the USB port on the printer 1 Connect printer with USB cable Installing USB Driver ...

Page 38: ...rt automatically If the CD ROM drive does not automatically run Select Run from the Start menu and type x cdsetup exe in the Open box where x is the drive letter for the CD ROM drive then click OK Note If the New Hardware Found box appears during the installation procedure click the x in the upper right corner of the box or click Cancel Xerox Phaser 3310 Installing USB Driver ...

Page 39: ...2 24 SETTING UP YOUR PRINTER 4 Follow the instructions on the screen to complete the installation For more details see page 2 12 3 Click Install Printer Driver Installing USB Driver ...

Page 40: ...Check the port and the printer Click OK Xerox Phaser 3310 is connected to the USB Port The printer prints using the USB cable 3 Check your PC printer port Note If your printer stop the connecting with USB cable the printer driver icon is faded Notes If you want to use your printer with the Parallel cable remove the USB cable and connect the Parallel cable Then reinstall the printer driver If your ...

Page 41: ...USB cable 1 In Windows 98 Me select Start Settings Control Panel 2 Double click the System icon 3 Click the Device Manager tab 4 Click the plus icon before the Universal Serial Bus Controller item If you see a USB host controller and a USB root hub listed USB is properly enabled If you have multiple hubs on the USB chain try connecting your printer to a different hub or to another USB device Also ...

Page 42: ... my printer why isn t my Phaser 3310 printer assigned to an LPT printer port in the Print dialog box of my software application USB uses a different naming convention for USB devices After the printer has been installed you see SSUSB your printer name instead of LPT How can I increase printing speed and quality When operated on a USB chain your printer may become slower if other USB devices are be...

Page 43: ...chapter describes how to use the printer s control panel It provides information on the following topics Control Panel Buttons Control Panel Lights 3 3 CHAPTER Using the Control Panel Using the Control Panel ...

Page 44: ...job the printer is currently printing The light will blink while the print job is cleared from both the printer and the computer and the printer will then return to the ready mode This may take some time depending on the size of the print job Note If the button is accidentally pushed the job must be reprinted There is no undo function Cancel job ...

Page 45: ...The printer must be in the ready mode For further information see page 7 6 Press and hold for about 10 seconds until the control panel lights remain illuminated to automatically clean the inside of the printer After cleaning the printer one cleaning sheet prints For further information see page 7 6 Print demo page and configuration sheet Start manual feeding When you select Manual Feed for Paper S...

Page 46: ... page will print If you press and hold the button for about 6 seconds a configuration sheet will print Ready Mode Control Panel Lights The control panel lights indicate the status of your printer If the light is on the printer is experiencing an error See Troubleshooting Error Messages on page 7 22 symbol for light on symbol for light blinking symbol for light off Light status legend ...

Page 47: ...aiting to be printed Pressing the button cancels the current job and the printer returns to the ready mode Data The printer is out of paper The light blinks until paper is added Load paper into the printer There is no need to press any button to reset Paper out The printer is set to Manual Feed mode You have to feed paper manually through the Multi Purpose Tray If you do not want to be in the Manu...

Page 48: ... the job to print Printing in the manual feed mode In the Manual Feed mode the printer picks up paper from the Multi Purpose Tray one sheet at a time Feed the correct paper in the Multi Purpose Tray and press the button to start printing Paper out in the manual feed mode Control Panel Lights ...

Page 49: ...e different paper trays for the best print quality Topics included in this chapter are Choosing Paper and Other Media Selecting the Output Tray Loading Paper Printing on Envelopes Printing on Labels Printing on Transparencies Printing on Preprinted Paper Printing on Card Stock or Custom sized Media 4 4 CHAPTER Print Media Print Media ...

Page 50: ...ight as follows 60 105 g m2 bond for Tray 1 or optional Tray 2 60 163 g m2 bond for Multi Purpose Tray Brightness Some papers are whiter than others and produce sharper more vibrant images Surface smoothness The smoothness of the paper affects how crisp the printing looks on the paper Opacity Opacity refers to the degree to which printing on one side of the paper shows through the other side Use p...

Page 51: ...ncy films 2 Letter 8 5 x 11 in A4 210 x 297 mm Card stocks 2 Bond 2 Tray 1 or Optional Tray 2 550 550 550 550 550 550 40 Tray 2 only 40 Tray 2 only 40 Tray 2 only 40 Tray 2 only 40 Tray 2 only Multi Purpose Tray 100 100 100 100 100 100 100 10 10 10 10 10 25 25 20 20 10 Manual Feed 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Media Sizes and Capacities Input Source Capacity 1 Media Size 1 Depending on paper...

Page 52: ...lored paper should be of the same high quality as white photocopy paper The pigments must withstand the printer s fusing temperature of 400 F 205 C for 0 1 second without deterioration Do not use paper with a colored coating that was added after the paper was produced Preprinted forms must be printed with nonflammable heat resistant ink that will not melt vaporize or release hazardous emissions wh...

Page 53: ...over 250 sheets of paper continuously Top output tray The printer always prints to the rear output tray if it is open Paper comes out of the printer face up with the last page on top Printing from the Multi Purpose Tray to the rear output tray provides the straight paper path Opening the rear output tray might improve output quality with the following over 100 sheets of paper continuously envelope...

Page 54: ... will allow the tray to hold longer paper 3 If you do not want to stack the printed pages on the rear output tray slide the extender back into place and close the tray The pages will then stack on the top output tray Note The capacity of the rear output tray is the same as that of the Multi Purpose Tray If the tray is overloaded with printed pages it may fall from the printer Remove the pages so t...

Page 55: ...the Tray 1 or optional Tray 2 see Load Paper on page 2 5 Proper paper loading helps to prevent paper jams and ensure trouble free printing Do not remove paper tray s while a job is printing Doing so may cause a paper jam The paper level indicator on the front of the paper tray s shows the amount of paper currently left in the tray When the tray is empty the indicator turns red Using Tray 1 or the ...

Page 56: ...labels at a time When you print from the Multi Purpose Tray you must select Multi Purpose Tray for Paper Source from your software application and then select the paper size and type from the software application for the paper you have loaded See page 5 3 Load only one size of print media at a time in the Multi Purpose Tray To prevent paper jams do not add paper when there is still paper in the Mu...

Page 57: ... To load paper in the Multi Purpose Tray 2 Slide the extender to extend the tray to its full length position to hold longer paper 3 Prepare a stack of paper for loading by flexing or fanning them back and forth Straighten the edges on a level surface Loading Paper ...

Page 58: ... that is too deep or push it in too far 4 9 PRINT MEDIA Loading Paper 4 Place paper with the print side face up and against the left edge of the tray 5 Slide the paper width guide to the left flush against the stack of print material without bending Stack height limit mark 6 After printing push the extender back to its place and close the Multi Purpose Tray ...

Page 59: ... printed This loading procedure is almost the same as the procedure for loading in the Multi Purpose Tray except you load paper sheet by sheet in the Multi Purpose Tray send print data to print the first page and press the button to print each following page Using the Manual Feed 1 Load the paper in the Multi Purpose Tray with the print side up 2 Slide the paper width guide to the left flush again...

Page 60: ...fter one page is printed the light on the control panel blinks again Feed the next sheet into the Multi Purpose Tray and press Repeat this step for every page to be printed 3 When you print a document you must select Manual Feed for Paper Source from the software application and then select the correct paper size and type For details see page 5 3 Loading Paper ...

Page 61: ...ed and are not stuck together Do not load more than 10 envelopes into the Multi Purpose Tray Do not feed stamped envelopes Never use envelopes with clasps snaps windows coated lining or self stick adhesives These envelopes may severely damage the printer 1 Open the Multi Purpose Tray and slide the extender to its full length position 2 Open the rear output tray and pull the extender ...

Page 62: ... with the stamp area enters the Multi Purpose Tray first 5 Adjust the guide to the left edge of the envelope stack 3 Flex or fan the envelopes to supply air through them for loading 6 When you print on envelopes configure the paper source type and size properly in the software application For details see page 5 3 7 After printing close the Multi Purpose Tray and the rear output tray ...

Page 63: ...amage to printer components Do not feed a sheet of labels through the printer more than once The adhesive backing is designed for one pass through the printer Do not use labels that are wrinkled bubbled separated from the backing sheet or damaged in any way 1 Open the Multi Purpose Tray and the rear output tray 2 Load labels with print side up and against the left edge of the tray Adjust the guide...

Page 64: ...int quality problems Be careful not to scratch or leave fingerprints on the print side 1 Open the Multi Purpose Tray and pull the extender out of its full length position 2 Load transparencies with print side up and the top with the adhesive strip entering the printer first Adjust the guide to fit the width of the transparencies 3 When you print on transparencies configure the paper source type an...

Page 65: ...idelines Letterheads must be printed with heat resistant ink that will not melt vaporize or release hazardous emissions when subjected to the printer s fusing temperature of 400 F 205 C for 0 1 second Ink on letterheads must be non flammable and should not adversely affect any printer rollers Forms and letterheads should be sealed in a moisture proof wrapping to prevent changes during storage Befo...

Page 66: ...The minimum size is 90 by 148 mm 3 5 by 5 83 in and the maximum size is 216 by 356 mm 8 5 by 14 in Guidelines Always insert the short edge into the Multi Purpose Tray first If you want to print in landscape mode make this selection through your software Inserting paper long edge first may cause a paper jam Do not load more than 10 cards into the Multi Purpose Tray at a time Do not print on media s...

Page 67: ...g on Both Sides of the Paper Manual Duplexing Printing Multiple Pages on One Sheet of Paper N Up Printing Scaling Your Document Fitting Your Document To a Selected Paper Size Printing Booklets Printing Posters Setting Graphic Properties Printing Watermarks Using Page Overlay Printing on Different Paper for the First Page 5 5 CHAPTER Printing Tasks Printing Tasks ...

Page 68: ...he document you want to print 2 Select Print from the File menu The Print dialog box for your application will be displayed the Print dialog box for your application may look slightly different The basic print settings you will need are usually selected within this Print dialog box These settings include the number of copies paper size and page orientation Make sure your printer is selected here I...

Page 69: ...e Setup Printer or Options click that button instead Then click Properties in the next screen 4 Now you see the Xerox Phaser 3310 printer s Properties dialog box The Properties dialog box allows you to access all the information you will need when using your printer If necessary click the Paper tab to display the settings shown below The Paper tab contains the options for setting the basic paper h...

Page 70: ... to the following order Multi Purpose Tray Tray1 Tray2 option Make sure the Paper Type is set to Use Printer Default If you load a different type of print media select the corresponding paper type For further information on print media refer to chapter 4 Print Media Also select the paper size you have loaded in your printer The Paper Orientation option allows you to select the direction in which i...

Page 71: ... print settings available in the software application first and change any remaining settings using the printer driver The settings you change remain in effect only while you are using the current program To make your changes permanent make them in the Printers folder Follows this procedure 1 Click the Windows Start button 2 Select Settings then Printers to open the Printers window Notes 3 Select ...

Page 72: ...nters to open the Printers window then double click the Xerox Phaser 3310 3 From the Document menu select Cancel Printing Windows 9x Me or Cancel Windows 2000 XP NT 4 0 The Xerox Phaser 3310 printer has a help screen that can be activated by the Help button in the printer Properties dialog box These help screens give detailed information about the printer features provided by the Phaser 3310 print...

Page 73: ...lication 1 When you change the print settings from your software application access the printer properties See page 5 2 to access the printer properties 2 Click the Graphic tab and select the Toner Save Mode option You can select from Printer Setting If you select this option this feature is determined by the setting you ve made on the control panel of the printer Standard If you don t need to sav...

Page 74: ...you change the print settings from your software application access the printer properties See page 5 2 to access the printer properties From the Paper tab select the paper orientation source size and type 2 Click the Output tab then choose Flip on Long Edge or Flip on Short Edge from the Type drop down list in the Manual Duplex Printing section Note To print on both sides of the paper you must us...

Page 75: ...page before the duplexing job is printed If the box is empty this feature is disabled 5 Start printing The printer automatically prints only the odd numbered pages Choosing Flip on Long Edge lets you place the binding orientation along the long edge of the paper as in a magazine Choosing Flip on Short Edge lets you place the binding orientation along the short edge of the paper as in a calendar 2 ...

Page 76: ...he Portrait orientation Flip on Short Edge in the Landscape orientation Flip on Short Edge in the Portrait orientation Note If you have selected the Face Up Tray option in Step 3 the last page is placed on the top of the stack Do not rearrange the pages before reloading them to print the second side Your printer knows the stacked page order and will print the corresponding second side for each pag...

Page 77: ...e 5 2 to access the printer properties From the Paper tab select the paper orientation source size and type 2 Click the Output tab and choose Multiple Pages per Side in the Type drop down list Then select the number of pages you want to print per sheet 1 2 4 9 or 16 in the Pages per Sheet drop down list 3 Click Print Page Borders if you want to print a border around each page on the sheet Print Pa...

Page 78: ...job on a page 1 When you change the print settings from your software application access the printer properties See page 5 2 to access the printer properties 2 Click the Output tab and select Scale Printing in the Type drop down list 3 Enter the desired scaling rate in the Scales input field You can also click the or buttons ...

Page 79: ... fine details on a small document 1 When you change the print settings from your software application access the printer properties See page 5 2 to access the printer properties 2 Click the Output tab and select Fit to Page in the Type drop down list 3 You ll see the Application paper size and then you will be prompted to select the Fit to paper Size Select the correct size from the drop down list...

Page 80: ...tware application access the printer properties See page 5 2 to access the printer properties From the Paper tab select the paper orientation source size and type 2 Click the Output tab then choose Booklet Printing from the Type drop down list Then select the paper size you are using from the Booklet drop down list Note For booklet printing only four paper sizes are supported Letter A4 Legal and E...

Page 81: ... the instruction page which tells you how to load the paper click Print Instruction sheet If the box is checked the printer prints the instruction page before the duplexing job is printed If the box is empty this feature is disabled 5 Print the document 6 After side one has been printed remove the remaining paper from the Multi Purpose Tray and set it aside until your booklet job is complete The p...

Page 82: ...ages Your printer knows the stacked page order and will print the corresponding second side for each page 8 9 8 You are prompted to reinsert the paper into the Multi Purpose Tray Click OK on the screen The printer will finish printing 9 Fold and staple the pages Face Up Tray output Face Down Tray output In Landscape orientation insert the pages with bottom edge toward the printer In Portrait orien...

Page 83: ...to form one poster size document 1 When you change the print settings from your software application access the printer properties See page 5 2 for more information on accessing printer properties From the Paper tab select the paper orientation source size and type 2 Click the Output tab and select Poster Printing in the Type drop down list Poster printing with 2x2 style ...

Page 84: ...aling factor select the Style 2x2 3x3 or 4x4 For example if you select 2x2 the output will be automatically stretched to cover 4 physical pages 4 You may specify an overlap in millimeter or inch to make it easier to reconstruct the resulting poster 2 x 2 3 x 3 Overlap 0 Overlap 3 3 mm 3 mm ...

Page 85: ... clarity of printed characters and graphics Higher settings may increase the time it takes to print a document Resolution Use the following options to adjust the print quality for your specific printing needs when you access the printer properties See page 5 2 for more information on accessing printer properties If necessary click the Graphic tab to display the settings shown below ...

Page 86: ...ge Enhance are disabled when the 600 dpi 300 dpi setting is selected SRT Mode Use this option to lighten or darken the image appearance in your print jobs Normal This setting is for normal documents Light This setting is for bolder line widths or darker gray scale images Dark This setting is for finer line width higher definition in graphics and lighter gray scale images Darkness When the Dark Tex...

Page 87: ...et the printer not to print the last page of the last job Reprint To conserve power when the printer is idle set the printer to enter a reduced power state after completing a print job according to a time specified in the Power save Mode box Select the desired length of time from the drop down list If your printer is constantly in use select Disable Power Save in Power Save Advansed Button to keep...

Page 88: ...termarks that come with the Phaser 3310 printer and they can be modified or you can add new ones to the list 1 When you change the print settings from your software application access the printer properties See page 5 2 for more information on accessing printer properties 2 Click the Watermark tab and select the desired watermark in the Message drop down list You will see the selected watermark in...

Page 89: ...is provided so that you can see how the watermark will appear on the printed page 3 Select the desired watermark options You can select the font type and size color and angle There are three checkboxes at the bottom of the dialog box Transparent Text Allows the document to show through the watermark As Outline only Prints the text outline of the watermark This setting globally effects all watermar...

Page 90: ...n click Update 6 When you complete the edit click OK then start printing To stop printing the watermark select None in the Message drop down list 1 When you change the print settings from your software application access the printer properties See page 5 2 for more information on accessing the printer properties 2 From the Watermark tab select the watermark you want to delete in the Messages drop ...

Page 91: ...printed letterhead paper in the printer You need only to tell the printer to print the letterhead overlay on your document What is an Overlay WORLD BEST Dear ABC Regards To use a page overlay you must create a new page overlay containing your logo or image 1 Create or open a document containing a text or image you want to use for page overlay Position the items exactly as you wish them to appear w...

Page 92: ... disk Note The overlay document size must be the same as documents you will print with the overlay Do not create overlay with the watermark Using Page Overlay Using Page Overlay After an overlay has been created it is ready to be printed with your document To print an overlay with a document 1 Create or open the document you want to print 2 When you change the print settings from your software app...

Page 93: ...lay file If you have stored the overlay file you want to use into an external source you can also load the file when you access this Load Overlay window After you select the file click Open The file is now shown in the Overlay List box and is available for printing Select the overlay from the Overlay List box Using Page Overlay ...

Page 94: ...document for printing asking you to confirm your wish to print an overlay on your document Answering Yes to the message box means that the selected overlay will be printed with your document Answering No to the message box cancels overlay printing If this box is empty and an overlay has been selected the overlay will be automatically printed with your document 6 Click OK or Yes until the printing ...

Page 95: ...the printer properties 2 Click the Paper tab and click Different Source for First Page If the box is checked this feature is enabled and the dialog box allows you to select the desired paper source for the First Page and Other Pages independently If the box is empty this feature is disabled 3 Click OK then start printing Note The paper size for all pages of the print job must be the same ...

Page 96: ...5 29 PRINTING TASKS Printing on Different Paper for the First Page Memo ...

Page 97: ...uality and economical printing and information for maintaining the toner cartridge and the printer Topics included in this chapter are Maintaining Toner Cartridge Cleaning the Printer 6 6 CHAPTER Maintaining Your Printer Maintaining Your Printer ...

Page 98: ...toner cartridge from the printer except to replace it clean it or clear a paper jam Replace the cartridge immediately To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Toner cartridge storage The life of the toner cartridge depends on the amount of toner that print jobs require When printing text at 5 coverage a new toner cartridge lasts an average of 6...

Page 99: ...cartridge Redistributing Toner 1 Open the top cover 2 Remove the toner cartridge from the printer 3 Gently shake the toner cartridge from side to side 5 or 6 times to redistribute the toner Note If the toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric CAUTIONS Avoid reaching too far into the printer The fusing area may be hot ...

Page 100: ...sert the toner cartridge into the printer Be sure that the toner cartridge is firmly in its place 5 Firmly close the cover If the print remains light Remove the old cartridge and install a new toner cartridge See Install the Toner Cartridge on page 2 3 ...

Page 101: ...r but be careful not to be let any water drip onto the printer or inside of it Cleaning the Outside During the printing process paper toner and dust particles can accumulate inside the printer Over time this buildup can cause print quality problems such as toner specks or smearing Cleaning inside the printer will eliminate or reduce these problems Cleaning the Inside 1 Turn the printer off and unp...

Page 102: ...he toner cartridge Use this process if you are experiencing blurred faded or smeared printouts This process will produce a page with toner debris which should be discarded 1 Make sure the printer is turned on and in the ready state and that there is paper loaded in the paper tray 2 Press and hold on the control panel for about 10 seconds until all control panel lights remain steadily lit then rele...

Page 103: ...n on the following topics Troubleshooting Checklist Solving General Printing Problems Printing Special Pages Clearing Paper Jams Solving Print Quality Problems Troubleshooting Error Messages Common Windows Problems Common Macintosh Problems Troubleshooting PS Errors 7 7 CHAPTER Problem Solving Problem Solving ...

Page 104: ...nother outlet If other lights are on go to Troubleshooting Error Messages on page 7 22 If a demo page does not print check the paper supply in the paper tray If the paper jams in the printer go to Clearing Paper Jams on page 7 7 If the indicator light is illuminated on the control panel go to Troubleshooting Error Messages on page 7 22 If there is a print quality problem go to Solving Print Qualit...

Page 105: ...erox Phaser 3310 or Xerox Phaser 3310 PS as your default printer The printer cover is not closed Paper is jammed No paper is loaded Toner cartridge is not installed Printer system error occurs Contact a service representative Add paper to the Multi Purpose tray and press the button on the printer s control panel Disconnect the printer cable and reconnect it If possible attach the cable to another ...

Page 106: ...ter properties to make sure that all print settings are correct Uninstall the printer driver then reinstall the printer driver Try printing a demo page Check the lights on the control panel to determine if the printer is indicating a system error For many software applications the paper source selection is found under the Paper tab within the printer properties Select the correct paper source Remo...

Page 107: ... Solution Install more random access memory RAM in your computer See Memory and PostScript SIMMs on page F 2 Simplify the page layout and remove any unnecessary graphics from the document if possible Install more memory See Memory and PostScript SIMMs on page F 2 Change the page orientation in your application Make sure that the paper size in the print settings matches the paper in the paper tray ...

Page 108: ...t you know works If possible attach the cable and printer to another computer and try a print job that you know works Finally try a new printer cable Check the application s printer selection menu to make sure that your printer is selected Try printing a job from another application If printing from Windows any version exit to a Dos prompt and verify functionality with the following command At a C...

Page 109: ... the current settings and properties of the printer To print the configuration sheet press and hold for about 6 seconds until the control panel lights blink rapidly Configuration Sheet This printing cleans the drum of the toner cartridge Use this process if you are experiencing blurred faded or smeared printouts Press and hold for about 10 seconds until the control panel lights remain illuminated ...

Page 110: ... is outside of the supported size range has been used See Paper Specifications on page A 2 If a paper jam occurs the and the lights remain lit on the control panel Find and remove the jammed paper If the location of the paper jam is not obvious look inside the printer Note Paper jams in this area may result in loose toner on the page If you get any toner on your clothes wash them in cold water bec...

Page 111: ... exit roller then pull the roller in the direction of arrow 3 Remove the stopper fastening the rear output tray and push the tray down so that it is open at 90 degrees angle 2 If the jammed paper is not visible or there is resistance when you pull the paper open the rear output tray 1 2 1 1 2 2 Exit roller 5 Remove the jammed paper ...

Page 112: ... If you fail to do so the printer system will recognizes that the printer cover is open or that a system fuser error has occurred and the light on the control panel will turn on 8 To resume printing open the top cover and then close it close it again Note If the and the lights do not turn off there is still jammed paper inside the printer Check the input area and the inside of the printer ...

Page 113: ...rtridge area follow the instructions on page 7 12 It is easier to remove such jams from the inside of the printer than the paper input area Input Area 1 Slide out Tray 1 to expose the jammed paper Note If the paper is jammed in the paper feed area and cannot be accessed from inside the printer remove Tray 1 from the printer and carefully pull the jammed paper free from the printer Clearing Paper J...

Page 114: ... tray back into the printer 4 To resume printing open the top cover and then close in again Note If the and the lights do not turn off there is still jammed paper inside the printer Check the inside of the printer Clearing Paper Jams ...

Page 115: ... than a few minutes Place a piece of paper over the top of the toner cartridge to shield it while it is out of the printer Inside the Printer 1 Open the top cover and remove the toner cartridge Guide feed Note Paper jams in this area may result in loose toner on the page If you get any toner on your clothes wash them in cold water because hot water will set the toner into the fabric Clearing Paper...

Page 116: ... difficult to reinstall make sure the guide feed has been flipped back down into position Note If you have the optional Tray 2 installed and cannot find the jammed paper in the output or input area or inside the printer the paper jam may have occurred in the optional Tray 2 See the next page to clear the jammed paper in the optional tray Clearing Paper Jams ...

Page 117: ...he printer and remove the paper as shown in the figure at right In the Optional Tray 2 1 Pull the option Tray 2 out of the printer 2 If you see the jammed paper remove the paper from the tray 4 Slide the trays back into the printer Open the top cover then close it again Printing can be resumed Clearing Paper Jams ...

Page 118: ...er the paper capacity mark on the inside of the paper tray Do not pull out the paper tray while print jobs are in process Flex fan and straighten the paper before loading it Do not load stacks of labels or transparencies in Tray 1 Labels or transparencies must be fed using the Multi Purpose Tray Do not load wrinkled creased damp or highly curled paper Do not mix paper types in the paper tray Use o...

Page 119: ...or faded area appears on the page The toner supply is low You may be able to temporarily extend the toner cartridge life See Redistributing Toner on page 6 2 If this does not improve the print quality install a new toner cartridge The paper may not meet paper specifications for example the paper is too moist or too rough See Paper Specifications on page A 2 If the whole page is light the print res...

Page 120: ... The paper lot is bad The manufacturing processes can cause some areas to reject toner Try a different kind or brand of paper The toner cartridge may be defective See Repetitive vertical defects on page 7 18 If these steps do not correct the problems contact a service representative Dropouts If black vertical streaks appear on the page The photosensitive drum inside the toner cartridge has probabl...

Page 121: ...peatedly appear on the printed side of the page at even intervals The toner cartridge may be damaged If a repetitive mark occurs every 95 mm or 38 mm on the page print the cleaning sheet several times to clean the cartridge see page 6 5 If you still have the same problems install a new toner cartridge Parts in the printer may have toner on them If the defects occur on the back of the page the prob...

Page 122: ...Page skew Solving Print Quality Problems Background scatter results from bits of toner distributed on the printed page The paper may be too damp Try printing with a different batch of paper Do not open packages of paper until necessary so that the paper does not absorb too much moisture from the air If background scatter occurs on an envelope change your printing layout to avoid printing over area...

Page 123: ...urn over the stack of paper in the paper tray Also try rotating the paper 180 in the tray Wrinkles or creases The transfer roller may be dirty See Cleaning the Inside on page 6 4 Check if the toner is leaking Clean inside the printer Back of printouts dirty The toner cartridge may not be installed properly Remove the cartridge and reinsert it The toner cartridge may be defective and need replacing...

Page 124: ...er Voids Clean the inside of the printer Check the paper type and quality See Paper Specifications on page A 2 Try installing a new toner cartridge If the problem persists the printer may require repairs Contact a service representative Loose toner If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Remove the cartridge and reinsert it The toner c...

Page 125: ...rinter Light Patterns Light status legend symbol for light on Check the power cord and the power switch if your printer does not generate a response Make sure that the printer is powered with the specified AC voltage Power off The printer is out of paper in the paper tray The light blinks until paper is added Loading paper into the tray will cancel this message and allow you to continue with the p...

Page 126: ...heck that the printer top cover door and rear door face up output tray are closed properly Make sure that the toner cartridge is correctly installed in the printer Door open no toner cartridge While printing in the manual feed mode the printer is out of paper in the Multi Purpose Tray Load the correct paper into the Multi Purpose Tray and press the button on the control panel to print each page Pa...

Page 127: ... of a print job The page being printed may have been too complex for the memory capacity of the printer Press the button to cancel the current job Turn the printer power off and back on to remove any unnecessary fonts macros or any data currently in printer memory Add more printer memory See Memory and PostScript SIMMs on page F 2 For a temporary solution simplify the image or print at a lower res...

Page 128: ...tection Fault Exception OE Spool32 or Illegal Operation messages appears Possible Cause and Solution Quit all software applications Remove all software from the StartUp Group then restart Windows Reinstall the printer driver Make sure that the cables are connected correctly the printer is on and the light on the control panel is on If bi directional communication is not turned on in the driver it ...

Page 129: ...re using a high quality cable Make sure that the printer is on the correct network Select Network or AppleTalk Control Panel from Control Panels in the Apple menu and then choose the correct network Make sure that the cables are connected correctly the printer is on and the light is on Make sure that the correct printer driver has been selected in the Chooser If the printer resides on a network wi...

Page 130: ...elected For LaserWriter 8 3 turn Background Printing on in the Chooser Status messages will now be redirected to the Print Monitor allowing you to continue working while the computer is processing data to be sent to the printer For LaserWriter 8 4 or higher turn Background Printing on at the Print dialog box Printing Errors Common Macintosh Problems ...

Page 131: ... not supported by the PostScript driver Print job may not be PS The printer driver has not been configured to recognize the optional Tray 2 Solution Print a configuration page and verify that the PS version is available for printing If PostScript is not available install the PostScript option See Memory and PostScript SIMMs on page F 2 Open the Properties of the PostScript driver click on PostScri...

Page 132: ...7 29 PROBLEM SOLVING Troubleshooting PS Errors Memo ...

Page 133: ...This appendix provides information on the following topics Printer Specifications Paper Specifications A A APPENDIX Specifications Specifications ...

Page 134: ...ately 6 000 letter A4 pages 5 area coverage included with the Printer Reorder number 106R00645 Emulation PCL 6 PostScript 3 optional Random Access Memory RAM Interface Switching Standard 4 MB Expandable to 68 MB 72 pin EDO non parity 60ns 4 MB 8 MB 16 MB 32 MB or 64 MB available Less than 40 seconds Automatic Parallel USB Network Interface 14PPM A4 Bidirectional Parallel Standard Modes supported C...

Page 135: ...printer requiring repairs Overview Notes Some paper may meet all of the guidelines in this manual and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and humidity levels or other variables over which Xerox has no control Before purchasing large quantities of paper make sure that the paper meets the requirements specified in this user gu...

Page 136: ...mm 0 0039 X 0 0055 in Thickness 10 X 14 mm 0 0039 X 0 0055 in up to 90 g m2 16 24 lb 20 typical 25 typical up to 10 a The printer supports a wide range of media sizes See Printing on Card Stock or Custom sized Media on page 4 17 b Capacity may vary depending on media weight and thickness and environmental conditions a The printer supports a wide range of media sizes See Printing on Card Stock or C...

Page 137: ...blem with Paper Too moist too rough too smooth or embossed faulty paper lot Stored improperly Too heavy Too moist wrong grain direction or short grain construction Cutouts or perforations Ragged edges Solution Try another kind of paper between 100 250 Sheffield 4 5 moisture content Store paper flat in its moisture proof wrapping Use lighter paper open the rear output tray Open the rear output tray...

Page 138: ...ut with sharp blades with no visible fray Moisture Content 4 6 by weight Smoothness 100 250 Sheffield Must not scorch melt offset or release hazardous emissions when heated to 200 C 392 F for 1 second Long Grain Paper Specifications Output Tray Top output Face down tray Capacity 250 sheets of 20 lb bond 75 g m2 paper Rear output Face up tray 100 sheets of 20 lb bond 75 g m2 paper Paper Output Capa...

Page 139: ...e easily used in a short time about 3 months Paper stored for long periods may experience heat and moisture extremes which can cause damage Planning is important to prevent damage to a large supply of paper Unopened paper in sealed reams can remain stable for several months before use Opened packages of paper have more potential for environment damage especially if they are not wrapped with a mois...

Page 140: ...d nicked or otherwise damaged Temperature You should use envelopes that are compatible with the heat and pressure of the printer Size You should only use envelopes within the following size ranges Minimum Multi Purpose Tray Maximum 216 X 356 mm 8 5 X 14 in 90 X 148 mm 3 5 X 5 83 in Optional Tray 2 216 X 356 mm 8 5 X 14 in 148 X 210 mm 5 83 X 8 3 in Notes Use only the Multi Purpose Tray to print en...

Page 141: ...ay even damage the fuser Envelopes with Adhesive Strips or Flaps The following gives typical address margins for a commercial 10 or DL envelope Envelope Margins Envelope Storage Correct Incorrect Minimum Type of Address Return address Delivery address Maximum 51 mm 2 in 15 mm 0 6 in 89 mm 3 5 in 51 mm 2 in Notes For best print quality position margins no closer than 15 mm 0 6 in from the edges of ...

Page 142: ...bbles or other indications of separation See Printing on Labels on page 4 14 Transparencies used in the printer must be able to withstand 200 C 392 F the printer s fusing temperature See Printing on Transparencies on page 4 15 CAUTION To avoid damaging the printer use only transparencies recommended for use in laser printers CAUTIONS To avoid damaging the printer use only labels recommended for la...

Page 143: ...lt in USB interface or 10 100 Base TX network interface card option When you print a file from Macintosh you can use the PCL driver to support your printer s major printing features You can also use PostScript driver by installing the PPD file Topics included in this appendix are Macintosh Installation Using PCL Driver Using PS Driver ...

Page 144: ... Power Macintosh G3 G4 iMac series iBook series Power Book series USB interface or network interface for network connection only For network connection System 7 6 or later For USB connection System 8 6 or later PS SIMM for PS driver user only PS SIMM is option Network interface for network connection only Network interface is option System Requirements Macintosh Hardware Requirement Macintosh Syst...

Page 145: ...d computer 2 Hold the USB cable so the icon faces up and connect it to your printer s USB connector 3 Connect the other end of the cable to an available USB port on your Macintosh computer If you have any connecting problems please refer to your computer documentation Note If you are using a USB hub connect the printer s cable to the first tier of the hub or the printer may malfunction If the prin...

Page 146: ...twisted pair cable with RJ 45 connectors for 10 100Base T Ethernet 1 Plug one end of the network cable into the twisted pair connector on the back of the printer 2 Connect the other end to the network hub Network Connection Macintosh Installation Note You must configure your printer for the network For information about configuring your printer refer to the Network User Guide ...

Page 147: ...r Guide 5 Click Continue then click Continue 6 The Phaser Laser Printer Installer opens Select installation type The installer provides two options for software installation Easy Install recommended method This option loads PPD and installs PCL driver Custom Install This option allows you to choose which components will be installed If you want to use the PCL driver you must install it If you want...

Page 148: ...r 2 From the left pane of the Chooser window click Phaser 3310 Then the Phaser 3310 will appear in the right pane of the Chooser window 3 Click the Phaser 3310 and close the Chooser window 4 You see the message box indicating that you have changed your current printer Click OK 5 A Phaser 3310 printer icon will be created on your desktop Installing PCL Driver on the USB connected Macintosh ...

Page 149: ...ollow these steps to print from a Macintosh 1 Open a Macintosh application and select a file you want to print 2 Open the File menu and click Page Setup Document Setup in some applications You will see the Page Setup dialog box 3 Choose your paper size orientation paper type and other options and click OK Printing from a Macintosh Using PCL Driver ...

Page 150: ...atermark if you want to add a watermark to each page in your document to emphasize its purpose or indicate how it should be handled For details on the watermark option see page 5 21 4 Now open the File menu and click Print You see the main printer settings dialog box ...

Page 151: ...are finished checking your settings Select the desired option for advanced printing features 5 Choose the number of copies and indicate which pages you want to print For advanced printing features select the desired option For details see page B 9 Using PCL Driver ...

Page 152: ...kness Quality Layout Color Background Printing Paper Source Figures below display each property in the Page Setup dialog box Advanced Printing Darkness Quality Select print darkness Select print resolution Layout Select the number of pages you want to print on one sheet of paper The pages will appear decreased in size and arranged on the sheet Using PCL Driver ...

Page 153: ...to print in the order the job is received Urgent to print before any Normal priority job Print at to print at the specific time you enter in the day and time in the fields to the right Put document on hold to hold the print job in the print queue until you are ready to release it Click it if optional Tray 2 is installed Select the corresponding paper source If Auto Select is set the printer automa...

Page 154: ...uble click Utilities 4 Double click Desktop Printer Utility 5 Select LaserWriter 8 and select Printer USB in the list box Then click OK 6 Click the Change button in the USB Printer Selection section The name of your printer appears in the list 7 Click Phaser 3310 then click OK 8 Click the Auto Setup button in the PostScript Printer Description PPD File section If Auto Setup does not work properly ...

Page 155: ...ith your Macintosh The name of your printer appears in the list Select XEC000xxxxxxxxx from the printer box where the xxxxxxxxx varies depending on each of the products 4 When the setup is completed you see your printer icon is created as a desktop printer If Auto Setup does not work properly click Select PPD and choose Xerox Phaser 3310 then click OK Installing PPD file on the network connected M...

Page 156: ...le you want to print 2 Open the File menu and click Print You see the main printer settings dialog box 3 Choose the number of copies and indicate which pages you want to print For advanced printing features select the desired option 4 Click Print when you are finished checking your settings Printing from a Macintosh Using PS Driver ...

Page 157: ...ftware program using the Remote Control Panel utility provided in the Phaser 3310 CD ROM Topics included in this Appendix are About Remote Control Panel for DOS Installing the Remote Control Panel for DOS Users Selecting Print Settings Printing from DOS Applications Printing from DOS Applications ...

Page 158: ...when DOS printer drivers are not available or when certain print settings are not available through DOS software programs Note The Phaser 3310 printer s Remote Control Panel is not a printer driver It should be used to set print settings that are not available through DOS software programs Printer drivers are supplied by the manufacturers of your DOS software programs If your DOS software program ...

Page 159: ...are CD ROM 1 Place the CD ROM in the CD ROM drive Installation will start automatically If the CD ROM drive does not automatically run Select Run from the Start menu and type x cdsetup exe in the Open box where x is the drive letter for the CD ROM drive then click OK Xerox Phaser 3310 2 When the opening screen appears select the appropriate language ...

Page 160: ...C 3 PRINTING FROM DOS APPLICATIONS Installing the Remote Control Panel for DOS Users 4 Click Next 3 Click Install RCP ...

Page 161: ... the Windows Phaser 3310 printing system components 1 From the Start menu select Programs 2 Select Xerox Phaser 3310 and then Uninstall Remote Control Panel 3 Click OK 4 The Xerox Phaser 3310 Remote Control Panel and all of its components are removed from your computer 5 Click Finish Uninstall Remote Control Panel 5 The files are copied into the appropriate directory 6 Click Finish ...

Page 162: ...ogram override the ones that are selected in the Phaser 3310 Remote Control Panel Starting Remote Control Panel 1 From the Start menu select Programs 2 Select Xerox Phaser 3310 and then Remote Control Panel 3 The Dialog box allows you to access all the information you need when using your printer If necessary click other tabs on the top of the dialog box to access other features 4 When you complet...

Page 163: ...size Paper Tray sets the default paper source Copies sets the number of copies printed for each page Orientation determines how the output is printed on the page Top Margin sets the top margin of the print material Left Margin sets the left margin of the print material Auto CR sets how the printer performs a carriage return Quality determines the print resolution ...

Page 164: ...aper in the Multi Purpose Tray If it is checked the printer will pick up the paper from the standard Tray 1 or optional Tray 2 after fifteen seconds Otherwise the printer will wait for you to load paper in the Multi Purpose Tray Jam Recovery determines what action the printer should take when a paper jam occurs If it is unchecked the printer does not reprint a page that has jammed If it is checked...

Page 165: ...y of the printer When using the plain paper set this to Printer default Image Quality improves the print quality of your text and image and make the characters and images appear smoother It is preset to Text Enhancement at the factory Time out determines the amount of time in seconds the printer will wait before printing the last page of a print job that does not end with a command to print the pa...

Page 166: ...s the configuration sheet A list of the user default settings the installed options and the amount of printer memory available prints Demo Page prints the demonstration page It shows the printer features and specifications TEST Selecting Print Settings ...

Page 167: ...s to the number of fixed space characters in a horizontal inch of type Point Size sets the font point size only if you have selected a scalable typographic font Point size refers to the height of the characters in the font One point equals approximately 1 72 of an inch You can select point sizes from 4 0 to 999 75 in increments of 0 25 points Lines Per Page sets the number of lines that print on e...

Page 168: ... error information determines what action the printer should take when an error occurs in PS interpreter When set to Off the printer does not print error information when error occurs in PS interpreter When set to On the printer prints error information when error occurs in PS interpreter PS 3 When installing PS option you can use fallowing features Selecting Print Settings ...

Page 169: ... CD ROM or diskettes to print a document use the information on this Appendix Topics included in this Appendix are Setting Your Printer with the PS Option Installing PPD Files Accessing the PS Printer Driver Features Using Windows PostScript Driver Using Windows PostScript Driver ...

Page 170: ...the PPDs is provided on the Phaser 3310 CD ROM Notes Installing the PostScript printer driver may require the use of the operating system files on the original CD ROM or diskette that came with your system If you have a PostScript 3 driver and want to use it you must install the PostScript 3 PPD which is also provided on the Phaser 3310 CD ROM 1 Before installing PPD files make sure that the print...

Page 171: ...oose for Windows 95 98 x P3310 Eng or the desired language code addprint ps Win9598 for Windows Me x P3310 Eng or the desired language code addprint ps WinME for Windows NT 4 0 x P3310 Eng or the desired language code addprint ps WinNT for Windows 2000 x P3310 Eng or the desired language code addprint ps Win2K for Windows XP x P3310 Eng or the desired language code addprint ps WinXP where x is the...

Page 172: ...D 3 USING WINDOWS POSTSCRIPT DRIVER Installing PPD Files 10 The files are copied into the appropriate directory 11 Click Next 9 Click Next ...

Page 173: ... 12 Click Next 13 Click Finish Note When you install the driver if the dialog box prompting you to insert the Windows CD appears insert the Windows CD ROM shipped with your printer into your CD ROM drive Click Browse and then select CD ROM drive or click OK ...

Page 174: ... printer driver can be opened from the Printers folder or an application To open the properties window from the Printer folder 1 Click the Windows Start button 2 Select Settings then Printers to open the Printers window 3 Select Xerox Phaser 3310 PS 4 Click the right mouse button and select Properties to open the properties window To open the properties window from inside an application 1 From the...

Page 175: ...shared by other users on the network This appendix provides information on the following topics About sharing the Printer on a Network Setting Up a Locally Shared Printer Setting Up a Network Connected Printer Using Your Printer on a Network Using Your Printer on a Network ...

Page 176: ...rinter can then be shared by other users on the network through a Windows 9x Me 2000 XP or NT 4 0 network printer connection Network Connect If an option network card was installed on your printer see page F 5 for information on installing the option network card in your printer Printing Across a Network Whether the printer is locally connected or network connected you need to install the Phaser 3...

Page 177: ...aring tab then check the Shared As box Fill in the Shared Name field then click OK Setting Up Client PC 1 Right click Start and select Explorer 2 Open your network folder in the left column 3 Right click the shared name and select Capture Printer Port 4 Select the port you want check the Reconnect at log on box then click OK 5 From the Start menu select Settings then Printers 6 Double click your p...

Page 178: ...rs and Faxes Windows XP 3 Double click your printer icon 4 From the Printer menu select Sharing 5 Check the Shared box Windows NT Check the Shared As box Windows 2000 Check the Share this printer box Windows XP Fill in the Share Name field then click OK Windows NT Fill in the Shared Name field then click OK Windows 2000 XP Windows NT 2000 XP Setting Up a Locally Shared Printer ...

Page 179: ...ers Windows NT 2000 From the Start menu select Printers and Faxes Windows XP 5 Double click your printer icon 6 From the Printer menu select Properties 7 Press the Ports tab click Add Port 8 Select Local port and click New Port 9 Fill in the Enter a port name field enter the shared name 10 Click OK and click Close 11 Click OK Windows NT Click Apply and click OK Windows 2000 XP Setting Up a Locally...

Page 180: ...as a network printer you must install an optional network card in your printer See page F 5 for information on installing network card After the network card is installed you must set up your printer as a network printer using the documentation and Xerox SyncThru software provided with the network card ...

Page 181: ...needs Recognizing that each user may have different requirements however Xerox makes several options available to enhance the printer s capabilities This appendix provides information on the following topics Precautions Memory and PostScript SIMMs Network Interface Card Paper Tray 2 Printer Options Printer Options ...

Page 182: ...printer option DISCHARGE STATIC ELECTRICITY The control board and internal printer options Memory SIMM PS SIMM Network interface are sensitive to static electricity Before installing or removing an internal option discharge static electricity from your body by touching something metal such as the metal back plate on any device plugged into a grounded power source If you walk round before finishing...

Page 183: ...ve the control board cover 3 Locate the PS SIMM slot the lower slot on the left as shown and the memory SIMM slot the upper slot on the control board They are not interchangeable To install the memory SIMM continue with Step 4 To install the PS SIMM go to Step 6 FLASH ROM MODULE DRAM MODULE Memory PS SIMM Note Since PostScript setting requires 12 MB of printer memory and the Phaser 3310 comes with...

Page 184: ... MODULE DRAM MODULE Memory and PostScript SIMMs 1 2 1 2 4 Hold the memory SIMM so that the notch and the connection point are aligned with the slot as shown and insert the SIMM all the way into the upper slot labeled DRAM MODULE at a 45 degrees angle FLASH ROM MODULE DRAM MODULE 5 Rotate it up until it snaps into place FLASH ROM MODULE DRAM MODULE 1 2 1 2 FLASH ROM MODULE DRAM MODULE 7 Rotate it u...

Page 185: ...stScript driver installation and usage information on a Macintosh system refer to Appendix B Using Your Printer with Macintosh For PS printing on a Windows system refer to Appendix D Using Windows PostScript Driver 8 Make sure that the SIMMs are secured in place by the metal clips and pins on both sides of the connectors pin clip ...

Page 186: ...printer 1 Unpack the network printer card You should find the following items 2 Turn the printer power off and unplug all cables from the printer 3 Remove the two screws on the back of the printer then remove the control board cover See the figure on page F 2 4 Remove the two screws then remove the plate Network card PortThru CD ROM SyncThru User Guide ...

Page 187: ...turn the printer on Note For information on configuring and using the printer on a network environment refer to the documentation provided with the network card option Network Interface Card 5 Align the connector on the network card with the connector on the control board Push the card firmly into the connector until it is completely inserted in place ...

Page 188: ...printer and unplug all cables from the printer 2 Observe the location of the support unit s connector and tabs 3 Align the printer with the support unit and lower it into place on the tabs and connector 4 Load paper in Tray 2 For information on loading paper in the tray see next page support unit Label tap tap connector Note Be sure you check the label before using the optional Tray 2 For use with...

Page 189: ... printer driver from your application prior to printing To access the printer driver see page 5 2 5 Reconnect the cables then turn the printer on Click If this box is checked you can select Tray 2 in the Paper Source drop down list Load Paper 1 Pull the paper tray out of the printer ...

Page 190: ...IONS Paper Tray 2 4 Slide the tray back into the printer 3 Load paper with the print side facing down Make sure it is flat in the tray at all four corners 2 Push down on the metal paper lift plate to lock it in place ...

Page 191: ...he print media If necessary adjust the rear side guide by pulling up on the tab and sliding the guide to the left 3 If necessary Pinch the rear width guide and slide it forward until it lightly touches the print media Notes Do not push the width guide far enough to cause the media to warp If you do not adjust the width guide it may cause a paper jam F 10 PRINTER OPTIONS Paper Tray 2 ...

Page 192: ...F 11 PRINTER OPTIONS Memo Paper Tray 2 ...

Page 193: ...PPENDIX You can use Xerox Phaser 3310 printer in Linux environment This appendix provides information on the following topic Linux Driver Installation Using Your Printer in Linux Using Your Printer in Linux ...

Page 194: ...ROM drive 1 Insert the Xerox Phaser 3310 CD ROM into the CD ROM drive 2 Mount the CD ROM drive under a directory like mnt in order to access the files on the CD ROM mount t iso9660 dev cdrom mnt cdrom Note To mount the CD ROM drive you must be a super user or must be authorized to mount the CD ROM by the super user If you fail to mount the CD ROM drive ask the system administrator 1 Mount the CD R...

Page 195: ...indow opens where xxxx is the printer type you have selected at step 3 If you are not an advanced user do not change the Names Spool Directory File Limit in Kb Printer Device option 7 Click the Select button in the Input Filter to access filter setup 8 Select Xerox Phaser 3310 PCL5e Compatible for the Printer Type item Then select the default resolution and paper size 9 To save the setting press t...

Page 196: ...ns 3 1 lights 3 3 custom sized media print 4 17 D Darkness 5 19 Dark text 5 19 Data light 3 4 Demo button 3 2 demo page print 2 9 7 6 driver access 5 1 features 2 15 install 2 12 remove 2 16 repair 2 16 E envelopes print 4 12 error messages 7 22 F face down tray 4 4 face up tray 4 4 features 1 1 G graphic properties 5 18 all text to black 5 19 darkness 5 19 dark text 5 19 power save mode 5 20 repr...

Page 197: ... install macintosh driver B 4 install PPD file B 4 solving common problems 7 26 system requirements B 1 using PS driverr B 11 using PCL driverr B 5 manual 2 sided printing 5 7 manual duplexing 5 7 manual feed loading paper 4 10 paper source setting 5 3 Manual light 3 5 memory option F 2 multi purpose tray loading paper 4 8 paper source setting 5 3 multiple pages on one sheet print 5 10 N network i...

Page 198: ...lity problem solving back of printouts dirty 7 20 background scatter 7 19 black pages 7 20 character voids 7 21 checklist 7 16 curl or wave 7 20 dropouts 7 17 grey background 7 18 horizontal stripes 7 21 light or feded print 7 16 loose toner 7 21 misformed characters 7 19 page skew 7 19 toner smear 7 18 toner specks 7 17 vertical lines 7 17 vertical repetitive defects 7 18 wrinkles or creases 7 20...

Page 199: ... C 4 remove printer driver 2 16 Remote control panel C 4 reprint 5 20 reprint when jam 5 20 resolution 5 18 S scaling your document 5 11 setup printer chapter 2 specifications paper A 2 printer A 1 SRT mode 5 19 system error 7 24 T toner cartridge cleaning sheet 6 5 7 6 install 2 3 life expectancy 6 1 redistribute toner 6 2 save toner 5 6 storage 6 1 top output tray 4 4 transparency print 4 15 tro...

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