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Advanced Features and Troubleshooting Manual
87
Troubleshooting
B21-Jam Inside Door A
Fault
Paper did not exit the transport area correctly,
causing a paper jam. Open Door A and refer to the
labels on the printer to clear the jam.
C
n
-Close Tray
[C1-Close Tray 1]
[C2-Close Tray 2]
[C3-Close Tray 3]
[C4-Close Tray 4]
[C5-Close Tray 5]
Fault
The tray is not installed. Make sure the tray is
fully inserted.
E
n
-Tray Misfeed
[E1-Open Rt Door A & Tray 1]
[E2-Open Rt Door B & Tray 2]
[E3-Open Rt Door C & Tray 3]
[E4-Open Rt Door D & Tray 4]
[E5-Open Rt Door E & Tray 5]
Fault
Paper did not exit the tray properly, causing a
paper jam. Open the right door, pull out the tray,
retrieve and discard the misfed paper, close the
right door and reinsert the tray.
E9-Top Cover Open
Fault
The top cover is open. Close the cover so that
printing can continue.
E12-Top Output Tray Full
Fault
The top (face-down) tray is full, and cannot accept
any more prints until it is emptied. Once emptied,
printing will continue where it left off.
E14-Close Duplex Unit
Fault
The duplex unit is open. Close the duplex unit so
that printing can continue.
E
n
-Right Door Open
[E18-Right Door A Open]
[E20-Right Door B Open]
[E21-Right Door C Open]
[E22-Right Door D Open]
[E23-Right Door E Open]
Fault
The right door is open. Close the right door so that
printing can continue.
E19-Open Side Output Tray
Fault
The paper that you have loaded requires that the
side output tray be open (for example cardstock,
envelopes, etc.) or you have selected side output
tray in the driver.
E
a
-Imaging Drum Missing
[EA-Black Imaging Drum]
[EB-Cyan Imaging Drum]
[EC-Magenta Imaging Drum]
[ED-Yellow Imaging Drum]
Fault
The imaging drum is either missing or must be
reseated to be recognized by the printer. Turn off
the printer, make sure the imaging drum is
properly installed, and turn on the printer. If the
problem persists, install a new imaging drum. For
further assistance, check the support links at:
www.xerox.com/officeprinting
/
infoSMART
.
Printer Management Status Messages (cont'd.)