94
Phaser 2135 Color Printer
Troubleshooting
Solving Printing Problems
If you have any problems with the operation of your printer, refer to the following table for
suggested remedies.
Printer Operation Problems
Problem
Action
The printer will not
print at all, or a file
sent from the
client/server will
not print.
■
Make sure the printer is on-line.
■
Turn off the printer, wait 15 seconds, then turn on the printer.
■
Make sure the printer driver is properly installed and the
correct options are selected.
■
Check with your network administrator to see that the printer
is powered up, connected to the network and that the network
is operational.
■
Check front panel messages for “Paper Jam,” “Cover Open,”
etc.
■
If the port (parallel or network) to which the printer is
connected is disabled, enable it. To verify that it is enabled,
check the Configuration Page for the port you are using to see
if the Port Enable item in the appropriate Interface Menu is set
to
On
. If it is set to
Off
, set it to
On
and try again.
■
If the printer has printed recently, do the following:
■
Attempt to print a Configuration Page. For information on
printing a configuration page, refer to the section
Printing
the Printer’s Internal Pages
on page 37. If it does not print,
check the support links at:
www.xerox.com/officeprinting
/
infoSMART
for further
assistance.
■
If the Configuration Page prints, check to see that the
printer is configured properly.
■
If the printer is configured properly, check the
Configuration Page to confirm that the correct PDL is
enabled for the port or protocol you are using.
■
If the correct PDL is enabled and the printer continues not
to print, check the support links at:
www.xerox.com/officeprinting
/
infoSMART
for further
assistance.
■
If your job still fails to print, resend the job. Network technical
difficulties can interfere with a job printing.
