Advanced Features and Troubleshooting Manual
131
Networking
OS/2 Troubleshooting Step-by-Step OS/2 Warp V 4.0,
OS/2 Warp V 3.0 (all versions), Warp Server, LAN Server 4.0, &
Warp Connect using TCP/IP for OS/2 versions 2.0, 3.0, 3.1, 4.0
1.
At the OS/2 Command Prompt, issue the command: ping xxx.xxx.xxx.xxx,
where,
xxx.xxx.xxx.xxx is your server IP address (i.e., 109.108.145.22). If you receive a
correct ping reply, go to step 2; otherwise check your TCP/IP configuration and your
LAPS/MPTS/APS configurations. (See IBM Documentation for configuring TCP/IP for
OS/2 and TCP/ IP LAPS/MPTS/APS configuration.)
2.
At the OS/2 Command Prompt, issue the command: ping xxx.xxx.xxx.xxx where,
xxx.xxx.xxx.xxx is your Phaser 2135 printer’s IP address (e.g.,109.108.145.22). If you
receive a correct ping reply, go to step 3; otherwise, check to see that the Phaser 2135
printer’s IP address has been correctly entered on the printer. Print a Configuration
Page and confirm that the IP address is entered correctly. If necessary, re-enter your IP
addresses (IP address, Gateway Address, Subnet Address).
3.
At the OS/2 Command Prompt, issue the command: ping xxx.xxx.xxx.xxx where,
xxx.xxx.xxx.xxx is your gateway/router IP address (i.e., 100.101.22.5). If you receive a
correct ping reply, go to step 4; otherwise, check to see that TCP/IP for OS/2
configuration is correct. (See IBM Documentation for configuring TCP/IP for OS/2 and
TCP/IP LAPS/MPTS/APS configuration.)
4.
From the OS/2 Desktop, go to OS/2 System, System Setup, Spooler, Open Spooler
Settings and confirm that Spooler Print Priority is set to a maximum of 189. If
currently set to 189, go to Step 5.
5.
Insert your Phaser 2135 Printer Software CD-ROM into your CD-ROM drive.
6.
At the OS/2 Command Prompt, issue this exact command: lpr -p ps -s
xxx.xxx.xxx.xxx a:\sample.ps* (where xxx.xxx.xxx.xxxx is the IP address of your
Phaser 2135 printer). If the test.ps page prints, you have an OS/2 configuration
problem. Make sure that you have LPRPORTD or LPRMON running. (If not, activate
by issuing the OS/2 command: LPRPORTD or LPMON.) (For LPRMON, see IBM
Documentation for correct parameters.)
7.
If your printer does not print the test page, check with your TCP/IP, domain, system
administrator to confirm the correctness of all TCP/IP settings and configurations. If
you are unable to print, refer to the Xerox web site at:
www.xerox.com/officeprinting/infoSMART
.
Note
Create a test file with the name “sample.ps” by opening any word processor/text
editor. Create a document, then print the document using the print to file option
in the Postscript Job Properties window of the Phaser 2135 printer driver. Save
the file with the name sample.ps.
