D o c u P r i n t 4 5 1 7 Q u i c k T o u r
C h a p t e r 1 : D o c u P r i n t 4 5 1 7 Q u i c k T o u r
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1-15
Technical
Support
If you are unable to resolve a printing problem using the
instructions in
Chapter 6: Troubleshooting
, contact the dealer
from which you bought your printer or contact Xerox/Rank
Xerox.
Before Calling
for Service
Before contacting your dealer or Xerox/Rank Xerox, please
have the following information available:
•
Printer Serial No. (located on inside right side of machine
after opening the front cover)
•
A Configuration Sheet (follow instructions in Step 9 on
page C-17)
•
Any error code or message displayed on the Control
Panel
•
A description of the problem
•
Type of network (if problem is network related)
chapter1.frm Page 15 Friday, July 11, 1997 8:12 PM
