![background image](http://html2.mh-extra.com/html/xerox/cipress-325/cipress-325_customer-help-information_3806560162.webp)
21. Check PH_kgOfInk_PBU#_PH# NVM value.
Action
Result
Continue with the next step.
The PH_kgOfInk_PBU#_PH#
NVM value is less than 42.
The Print Head is no longer covered under warranty. Continue
with the next step.
The PH_kgOfInk_PBU#_PH#
NVM value is more than 42.
Attention
The Print Head must meet both DaysAtTemp and kgOfInk NVM value requirements
to be eligible for warranty.
22.
Submit Call for Assistance Data
23. Remove the Print Head that continues to have the fault and place it on a clean and
stable surface. See the
Print Head Replacement Overview
and choose the appropriate
Marking Tower. Follow steps 1-15 of the respective Print Head replacement procedure.
24.
Print Head Replacement Overview
appropriate Marking Tower. Follow steps 16-28 of the respective Print Head
replacement procedure, including running
recommended Print Heads) and
(all phases) routines.
Action
Result
Continue with the next step.
Both diagnostic routines
complete without a fault.
Troubleshoot the fault if possible. Otherwise, contact Xerox
for assistance.
A fault raises while running
the diagnostic routines.
25. Use the
feature to print 100 frames of a job.
Action
Result
Continue with the next step.
The test pattern prints
without a fault.
Contact Xerox for assistance.
Note
Retain the removed Print Head for future use. Used Print
Heads have a very long shelf-life and should not be arbitrarily
returned to Xerox.
A fault raises while printing.
Xerox
®
CiPress™ 325 / 500 Production Inkjet System
5-60
Customer Help Information
Problem Solving
Summary of Contents for CiPress 325
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