Volkswagen Golf GTI 2016, Owner'S Manual

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Pull the head restraint up in the direction of the arrow, or push it
down while pressing the button → Fig. 42 ① or → Fig. 43 ① →
.
The head restraint must lock securely in the position selected.
Proper head restraint adjustment
Adjust head restraints so that the upper edge of the head restraint is
at least at eye level or higher. Position the back of the head as
close as possible to the head restraint.
Adjusting the head restraint for shorter people
Push the head restraint down as far as it will go, even if this means
the person's head is still below the top edge of the head restraint. A
small gap may remain between the head restraint and the backrest
when the head restraint is all the way down.
Adjusting the head restraint for taller people
Pull the head restraint up as far as it will go.