Unify Wireless Service Gateway WSG Administrator Documentation Download Page 92

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Troubleshooting

Fault

Probable cause

Action or comment

• The handset is not visi-

ble in the Number tab.

– The handset has no number

associated.
– The device is offline and not

saved as number.

Assign or associate a number to

the device.
Bring the device online. Save the

number in order to make it possi-

ble to edit the number when it is

offline.

• Number creation of de-

sired device type is not

possible.

The .pkg file for the desired de-

vice type is not imported to the

PDM.

Import the .pkg file for the desired

device type. The file is provided

by the supplier.

• It is not possible to ap-

ply a template at cre-

ation of new number.

No compatible template for the

desired device exists.

Create a new template or up-

grade an existing template and

retry.

• A handset logs out

when placed in an ad-

vanced charger

The device manager config-

urations in the IPBS and the

advanced charger are not the

same.

Delete the saved instance of the

advanced charger in the Device

Manager. Use WinPDM to recon-

figure the advanced charger so

that it will log on to the correct

device manager. Connect the ad-

vanced charger to the LAN.

• The handset does not

log on to the device

manager OTA.

– The Domain ID is not set cor-

rectly in the IPBS.
– The system does not support

service discovery.

Reconfigure it to match the de-

vice manager Service Discovery

parameter Domain ID.
Erase the Domain ID in the IPBS

and set the IP address to the De-

vice Manager under Advanced

Settings > Device Management.

General Troubleshooting for the WSG

This part of the Troubleshooting Guide lists possible faults that are not connected to the Device

Manager

Fault

Probable cause

Action or comment

• It is not possible to

send SMS to a specific

device.

– The device does not support

SMS.
– The module’s license does not

support SMS.
– The IPBS UNITE SMS parame-

ter is misconfigured.

––
Upgrade the license to support

SMS.
Set the parameter so that it

points out the module containing

the DECT Interface.

A31003-M2000-M105-01-76A9, 29/06/2020

Wireless Service Gateway WSG, Administrator Documentation

Summary of Contents for Wireless Service Gateway WSG

Page 1: ...Wireless Service Gateway WSG OpenScape WLAN Phone WL4 WL4 Plus Administrator Documentation A31003 M2000 M105 01 76A9...

Page 2: ...ify Software and Solutions GmbH Co KG 29 06 2020 All rights reserved Reference No A31003 M2000 M105 01 76A9 The information provided in this document contains merely general descriptions or characteri...

Page 3: ...nfiguration 20 4 1 Configure the Central Phonebook 20 4 1 1 Add Entries to the Central Phonebook 20 4 1 2 Delete Entries 21 4 1 3 Import Entries to the Central Phonebook from a CSV File 21 4 1 4 Expor...

Page 4: ...t Parameter Values 46 6 4 8 Associate a Number with a Device 46 6 4 9 Delete a Number in the Site Database 46 6 4 10 Rename a Number 46 6 4 11 Copy a Number 47 6 4 12 Import Contacts 47 6 4 13 Export...

Page 5: ...is Time Source 66 8 4 Network Settings 66 8 5 Setting the License Number 68 8 5 1 Reboot 68 9 Remote Management 69 10 Absence Handling 72 10 1 Absence Handling in the VoWiFi System 72 10 1 1 Sort on H...

Page 6: ...Manager Troubleshooting 87 15 2 1 Device does not Show Up in the module 87 15 2 2 Software in Device Not Recognized Synchronization Fails 88 15 2 3 Software Download Fails 88 15 3 Troubleshooting Gui...

Page 7: ...r an external database is used as phonebook source The software uses open source components and the source code can be downloaded from the web site oss ascom ws com How to use this Document This docum...

Page 8: ...a web interface The Java based client runs on a computer connected to the Local Area Network LAN and is loaded from the server Device Manager LAN Handsets Client WSG 301 Windows PDM Access point Figur...

Page 9: ...ges to optional TBD LDAP properties if an LDAP server is used for Central Phonebook requests optional Accessing the WSG Getting Started When accessing the module the first time follow the instructions...

Page 10: ...if an LDAP server is not used see Configure the Central Phonebook on page 20 3 Create a security backup 4 We recommend you to create a security backup of all settings to facilitate the configuration...

Page 11: ...0 Describes how to handle phonebook entries Device Manager see Device Manager on page 36 Describes device management Configuration see Configuration Page on page 12 Setup page for the module settings...

Page 12: ...se the symbol if you want to return to the start page without logging out Using the Log out link will also send you back to the start page but you will be logged out as well System information is show...

Page 13: ...s to all ad ministration pages and the permission to change all passwords Default user name and pass word are sysadmin and setmeup Auditor rights gives basically the same access as Administrator right...

Page 14: ...nt passwords can be set for different users 1 Click Configuration on the start page 2 Select Other Settings Advanced Configuration in the menu in the on the Configuration page 3 Under Security click C...

Page 15: ...s When secure mode is enabled only secure access via HTTPS and FTPES is allowed HTTP is automatically redirected to HTTPS and FTP access is not allowed The web access security level can be set as foll...

Page 16: ...ral smaller packets which then can be transmitted and reassembled at the final destination If the network has a MTU value lower than the default 1500 bytes packets will be dropped if not fragmenting i...

Page 17: ...you can locate a certificate file Enter file name and a valid password The certificate is tied to a specific password which should be delivered with the file 5 Click Import file The file is imported...

Page 18: ...n the product for two hours with almost full func tionality of the application The Demonstration Mode can be set from the application s Configuration page or manually by using the Mode button The modu...

Page 19: ...e the 2 hours have passed is done by clicking Deactivate Using the Mode button 1 Press and hold the Mode button for 10 seconds A31003 M2000 M105 01 76A9 29 06 2020 Wireless Service Gateway WSG Adminis...

Page 20: ...age 20 or by importing a file containing the entries Import Entries to the Central Phonebook from a CSV File on page 21 Figure 11 The Phonebook Page Add Entries to the Central Phonebook The entries in...

Page 21: ...es in the list will be crossed over and the icon will be displayed to the right of each entry If you want to keep an entry just click the icon and the changes will be discarded for that entry 3 Click...

Page 22: ...ted to a CSV file for backup reasons 1 Click Phonebook on the start page 2 Select Phonebook Import Export in the menu on the Configuration page 3 Click Export 4 Click Save in the window that opens 5 E...

Page 23: ...is also possible to delete the fault in the list by clicking the icon If the IP address or license is changed in the module the faults reported for the previous IP address license will remain since n...

Page 24: ...system information about the fault is written to the log file The maximum number of entries in the log file is 1050 When the log file is full the 50 oldest entries are removed 1 Click Configuration on...

Page 25: ...s the fault will be discarded and no actions will be executed 1 Click Configuration on the Start page 2 Select select Other Settings Administer Fault Log in the menu on the Configuration page Export t...

Page 26: ...Show all Registered VoWiFi Handsets 1 Select Configuration on the Start page 2 Click WLAN Portables in the menu on the Configuration page 3 Do one of the following Click Search to search for register...

Page 27: ...andset 1 Select the handset s check box in the search result list 2 Click Remove IP Address Force Relogin or Delete Selected Remove IP Address Used for refreshing the address of a handset Force Relogi...

Page 28: ...YStem LOG protocol for transmitting event messages and alerts text across an IP net work The activities are sent as text messages from the module to the Syslog Server The IP ad dress to the Syslog Ser...

Page 29: ...k Configuration on the start page 2 Select Other Settings Backup Restore on the Configuration page 3 Click Browse and select the backup file 4 Click Restore The text Backup successfully restored will...

Page 30: ...Phonebook Address The default Call ID for accessing the phonebook is 999999 When the Unite Name Server UNS is set to forwarding mode the phonebook Call ID must exist in the module that the requests ar...

Page 31: ...at matched the re quest Sorry no match Sent when there were no match for the sent request Select Central Phonebook Database Select which database to use for telephone numbers Local 500 Editable Local...

Page 32: ...6789 mail john company com dn is the name of the entry it is not an attribute nor part of the entry cn John Ericson is the en try s RDN and dc company dc com is the DN of the parent entry The other l...

Page 33: ...one number is considered to be an internal number and the number is stripped from superfluous international prefixes etc Telephone number standards There are several standardized ways of writing telep...

Page 34: ...and adds 00 for external line Resulting number 00612500 Example 3 The query is within the same country but not in the same city Queried number 035158115 Digit manipulation identifies 0 as National Pr...

Page 35: ...eded International Prefix The International Prefix is used to dial a call from a particular country to another country This is followed by the country code for the destination country This value is us...

Page 36: ...nager Device Can be a charger or a handset that can be connected to the module Number The complete settings for a single device Also chargers have a Number Template General settings for a specific dev...

Page 37: ...eate a new Number for the corresponding device type Associate the Number with the device Refer to applicable handset configuration manual for a description of the work flow Device Manager GUI The Devi...

Page 38: ...t value Navigation For keyboard short cuts see Used IP Ports on page 96 Tabs The Device manager has different views or tabs Devices tab Numbers tab Templates tab Licenses tab Each tab shows informatio...

Page 39: ...he version of the parameters in the Number Device ID the unique identifier of the device that the Number is associated to Online shows if the device the Number is associated to is online The symbol in...

Page 40: ...et Logging On to the Device Manager When an attempt is made to start the Device Manager a dialog window is displayed with a warning that the program s digital signature cannot be verified The text is...

Page 41: ...ed on a number of devices 1 Some parameters are user specific If it is decided to apply this type of template to several handsets it is recommended to exclude the following parameters Owner ID A text...

Page 42: ...Click OK Delete a template 1 Select the Templates tab 2 Select the template you want to delete The selected row is highlighted 3 In the Template menu select Delete or right click and select Delete or...

Page 43: ...he call number Click OK To create a range of Numbers select the Range option Enter the start call number end call number and click OK The maximum range that can be added at a time is 100 Numbers Save...

Page 44: ...parameter see the Configuration Manual for the VoWiFi handset Edit Certificate 1 Select the Numbers tab 2 In the Number menu select Edit certificates Alternatively right click in the Numbers list and...

Page 45: ...rameters window shows the set of parameters relevant to the Number that is being edited The parameter groups are organized in a tree structure in the left pane with the parame ters in the current node...

Page 46: ...vance and to associate them with a Number at a later moment See also Assign a Number to a device on page 49 and Add a new Device on page 49 1 Select the Numbers tab 2 In the Number menu select Associ...

Page 47: ...he Number menu select Import contacts From file Alternatively right click the device and select Import contacts From file from the menu that opens 4 Find and select a file containing contacts txt or c...

Page 48: ...a range of new devices are to be added the easiest way is to 1 Create a template with all common parameter settings See Create a Parameter Template on page 41 2 Add a range of Numbers and run the tem...

Page 49: ...when handling many devices a bar code reader can be used The bar code reader should send a carriage return after each item but it is not necessary If carriage re turn is not sent it is necessary to cl...

Page 50: ...Factory reset in the Device menu Alternatively right click on the device and select Factory reset 4 A message saying Do you want to reset the selected device s to factory defaults will ap pear 5 Click...

Page 51: ...t license information is shown in the WSG and the device Export and Import Licensing information In order to upgrade licenses on devices when the WSG does not have an internet connection to the licens...

Page 52: ...license option disabled The search result is updated directly when selecting devices and license options In addition the icon is also displayed next to the Advanced find button to indicate that the se...

Page 53: ...e server sent to the device and displayed in the Device Manager Remove Devices from the License View This command removes devices from the Licenses tab view 1 Select the Licenses tab 2 Select the devi...

Page 54: ...file pkg to be imported and click Open The files included in the package are now imported If needed select the Parameter definition tab or Software tab to view the corresponding imported files if any...

Page 55: ...e shown such as bin and pkg 5 Click Open 6 Check that the newly imported software files appear in the list 7 Click Close Import Language files for Devices For adding a new language to a device a langu...

Page 56: ...pany phonebook to It is possible to select several de vices but only devices of the same Device Type can be selected 3 Select Device Upload company phonebook in the menu A new window opens 4 Select wh...

Page 57: ...the Available files text box 8 Click OK The Upgrade software window closes The software will be downloaded to the device For some device types a progress bar in the Status column for the device shows...

Page 58: ...parameter configuration in Numbers can be exported to a file This file can be used by the supplier to pre program devices before delivery to the customer If there is a naming conflict when importing...

Page 59: ...noth er name and folder 4 Click Save Export Templates to a File It is possible to export templates to a file One or several templates can be selected 1 Select the Templates tab The Templates view open...

Page 60: ...to the interfaces that the devices are connected to 5 Click Activate Service Discovery Service Discovery allows automatic detection of WSG devices and services on a network with out prior configuratio...

Page 61: ...Device Configuration Figure 27 The Module Settings Page A31003 M2000 M105 01 76A9 29 06 2020 Wireless Service Gateway WSG Administrator Documentation 61...

Page 62: ...not resolve the address 1 Click Configuration on the start page 2 Select Other Settings Advanced Configuration on the Configuration page 3 Under Other click UNS in the menu on the Advanced Configurati...

Page 63: ...ault Category Figure 30 The UNS Default Category Page 2 Enter values for Messaging handler IP address and Messaging handler service name De fault service name is DGH which is the internal message grou...

Page 64: ...efault the Status and System Activity logs are stored locally but they can also be sent to another WSG 1 Click Configuration on the start page 2 Select Other Settings Advanced Configuration on the Con...

Page 65: ...Time server address IP address to NTP server Fault log Create fault log for time server faults Time zone Current time zone Auto DST adjust Automatic adjustment for daylight saving time Date format Whi...

Page 66: ...ting can also be done in the setup wizard 1 Under Time click Set time Figure 35 The Log Settings Page 2 Enter date and time 3 Click Submit time Date and time can also be set in the setup wizard Networ...

Page 67: ...the host name below is applicable IP address Sets the IP address for the module Default gateway Sets the IP address to a Gateway on the LAN Subnet mask sets the network mask that is to be used If this...

Page 68: ...in the menu on the Advanced Configuration page 4 Enter the license number and click Activate Reboot The module can be rebooted on the Advanced Configuration page 1 Click Configuration on the start pag...

Page 69: ...in the GUI will give more information about each parameter set tings 1 Click Configuration on the start page 2 Select Other Settings Advanced Configuration on the Configuration page 3 Click Remote Man...

Page 70: ...to be open 2 Set up the port parameters 3 Click Activate 4 You will be prompt to confirm the change by pressing the mode button 5 Press the mode button on the module 6 Click Activate to save the chan...

Page 71: ...p a new channel Figure 40 Serial Port Channel One serial port channel for each tool has to be set up Web based configuration tools do not require serial port channels 2 Set up the channel and click Ac...

Page 72: ...he name of the column in this case Status to sort the list on handset status Search on Handset Status It is possible to search for handsets with selected status 1 Click Configuration on the start page...

Page 73: ...AP Server is xxx xxx xxx xxx OAP Configuration Example The WLAN Interface should be configured to send User Data to the OAP Server 1 Click Configuration on the start page 2 Select Other Settings Advan...

Page 74: ...file 3 Click Submit File New services are added to the OAP list on the System Information page The Protocol version in the list shows the currently installed OA XML version The new service will only...

Page 75: ...t when a call diversion takes place By entering the char acter the original call ID will be included in the display text on the place where the character is entered Note that some characters are speci...

Page 76: ...r of characters included in the message text Add company logo and or modify the GUI to suit the customer s image The user interface only supports the Latin 1 character set For the best screen appearan...

Page 77: ...aded language file there are numerous tags but only the translation of two tags and one attribute are mandatory language id English The id attribute is the text that appears in the drop down list Chan...

Page 78: ...p language translations 079 Figure 44 Example of a language file XML Show Pages in Translation Mode All texts buttons menus etc are identified with labels for example TEXT_TRANSLATION_TI TLE With the...

Page 79: ...d User Interfaces Figure 45 Translation Page Translation page in normal view All the labels on the pages are shown see example below A31003 M2000 M105 01 76A9 29 06 2020 Wireless Service Gateway WSG A...

Page 80: ...page 3 Click the Import Export Language button The Translation page opens 4 Click Browse to locate the translated file and then click the Import button The name of the translated language the languag...

Page 81: ...only that is for this browser window until closed click Temporary Customize the User Interface GUI The module has an FTP area with default 50 MB disk space The disk space can be set in the in terval 5...

Page 82: ...P clients 3 Default username is ftpuser and default password is changemetoo xxx xxx xxx xxx is the host name Examples Windows Explorer fill in ftp username password xxx xxx xxx xxx in the address fiel...

Page 83: ...html file that can be copied and edited The start page can also be replaced with a completely new user interface Figure 51 Start page default user interface index_template When the edited or new html...

Page 84: ...it looks all right and that the module opens quick ly If it opens slowly minimize the picture file size and save it as interlaced to decrease wait time for the image Check that all text is correctly...

Page 85: ...e 3 Under Select settings select one of the following Keep previous settings means that the settings last used for the software is activated again after the switch This option is only available if the...

Page 86: ...rently used This selection will have no effect if the software type is different than the currently used software The module will always start up using factory settings if the software type differs 6...

Page 87: ...n the module and any devices the firewall may need some configu ration to allow communication See Used IP Ports on page 96 for a description of used ports Unable to Access FTP Area Make sure the clien...

Page 88: ...ured and looses packages The LAN is overloaded and looses packages The web server containing the image file is overloaded Erroneous image file Erroneous path to the image file The web server containin...

Page 89: ...rger parameter in the desired Device Manager is pointing to another Device Man ager service discovery or IP ad dress which causes the charger to log out and connect to another Device Manager after com...

Page 90: ...is is due to selected activation time in previous software update i e When idle in charger or Af ter manual restart Restart the device manually and restart the download Software downloads are aborted...

Page 91: ...itable for the device The pkg file is provided by the supplier The parameter version is displayed in dark red in the Device Manager GUI The version of the imported p kg files are not 100 compatible wi...

Page 92: ...the advanced charger in the Device Manager Use WinPDM to recon figure the advanced charger so that it will log on to the correct device manager Connect the ad vanced charger to the LAN The handset do...

Page 93: ...log settings are set to a de tailed level Change the log settings in Advanced configuration Trou bleshoot System information Several functions of the system does not start There is not a valid license...

Page 94: ...oltage Mode LED Blue Indicates that manual confirmation is required Blue Yellow Status LED Blue Confirmation is done and setting can be activated Secured settings Power Figure 52 Flashing Pattern Demo...

Page 95: ...detailed information about the system Specify Information to Log Standard debug is set by default but this can be extended and show more details 1 Click System Information in the left menu 2 Enable d...

Page 96: ...t protocol 20 21 FTP TCP 53 Domain Name Server DNS UDP 68 DHCP UDP 80 Web traffic HTTP TCP 113 Authentication TCP 123 Network Time Protocol NTP UDP 443 HTTPS TCP 514 Syslog Syslog messages UDP 1321 13...

Page 97: ...te Delete the selected device s Ctrl F Find a device Ctrl Enter Open the Properties window for the selected device Numbers Shortcut Description Ctrl N Add a new Number Enter Edit the selected Number C...

Page 98: ...the selected template Delete Delete the selected template Ctrl F Find a template Licenses Shortcut Description Delete Remove the selected device s from the license view Ctrl F Find a device A31003 M2...

Page 99: ...ble settings for a certain type for a certain version Language file lng or xml Language file for or the module Language file for the module uses XML eXtensi ble Markup Language Package file pkg Archiv...

Page 100: ...6 color coding 38 Device Manager terminology 36 devices add new device 49 assign a number to device 49 automatic detection of devices 60 delete device 49 device licensing 50 export import licence info...

Page 101: ...Service discovery 60 Software See Administration Status 22 active faults 22 fault log 24 module fault list 23 Syslog server 28 T Template See Device Manager Time settings 64 Troubleshooting 87 U UNS...

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