Troubleshooting
Fault
Probable cause
Action or comment
• Software download is
stuck in pending.
– The device is not online. Soft-
ware download will start when
device gets online.
– Multiple devices are currently
being updated.
Connect the handset to the De-
vice Manager either via a ad-
vanced charger or via a DECT
system supporting OTA.
There is a limitation in the Device
Manager on the number of simul-
taneous software downloads. All
devices are placed in a queue
and will be upgraded in time. No
action needed. Download will
start in time.
• File downloads retry-
ing.
The device is currently unavail-
able (device out of range, net-
work problem)
No action needed. The download
will start when the device comes
in range again.
• Software downloads
rejected.
The device is already updated
with a new software but not yet
restarted on the new software.
This is due to selected activation
time in previous software update
i.e. “When idle in charger” or “Af-
ter manual restart“.
Restart the device manually and
restart the download.
• Software downloads
are aborted.
Wrong file selected for download
to devices (External web server).
– Make sure that the URL to the
desired software is correct and
retry.
– Make sure that the file is in-
tended for that device.
• Low software download
performance to handset
inserted in charger.
The charger is not connected
to the Device Manager (not on-
line in the Device Manager). The
handset is online only via OTA.
Configure the advanced charger
so that it connects and logs on to
the correct Device Manager.
• Communication failure
to device.
The device did not respond in an
expected way. The reason could
be temporary communication
problems caused by coverage
problems or network problems.
Repeat the action after a while to
see if it is possible to communi-
cate with the device.
A31003-M2000-M105-01-76A9, 29/06/2020
90
Wireless Service Gateway WSG, Administrator Documentation
