e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C
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ERROR CODE and TROUBLESHOOTING
8 - 34
8.2.5
TopAccess related error/Communication error with external
application
4411
Image data creation failure: Data that you tried to print may be
corrupted.
• Network print: Data are corrupted or invalid.
• Direct print: A file is corrupted or not in a supported format.
4412
Double-sign encoding error: A double-sign encoding error occurred
because the PDF file is encrypted in a forbidden language or in a
language not supported.
4611
Font download failure (exceeding maximum number of registrations):
A new font cannot be registered because the number of fonts
registered in this equipment has reached the limit.
4612
Font download failure (HDD full): A new font cannot be registered
because there is not sufficient space in the font storage area of this
equipment.
4613
Font download failure (others): A new font cannot be registered due
to other abnormality.
4621
Font deletion failure: A font cannot be deleted because the specified
font does not exist, the specified font is undeletable or any other
abnormality occurred.
4F10
Printing was not performed successfully due to other abnormalities.
Error code
Message displayed in the
TopAccess screen
Contents
Troubleshooting
5010
-
Internal setting error: There is a
print job, a proof print job, a
private print job, a print job
without a set department code, a
scan job or a fax job remaining in
this equipment.
5012
TOSHIBA Remote monitoring
system error
Authentication error: A temporary
password downloaded from e-
Bridge and entered in this
equipment is not valid, or the
permanent password set in the e-
Bridge is not valid.
5013
TOSHIBA Remote monitoring
system error
e-Bridge communication error:
Communication is attempted
while the e-Bridge is enabled for
some reason such as version
upgrade.
5014
TOSHIBA Remote monitoring
system error
No SSL certificate: There is no
SSL certificate or the certificate is
not in a correct file format.
5015
TOSHIBA Remote monitoring
system error
Invalid SSL certificate: SSL
certificate is not valid.
5016
TOSHIBA Remote monitoring
system error
Expired SSL certificate: SSL
certificate is expired.
5017
TOSHIBA Remote monitoring
system error
Other SSL certificate related
error: SSL certificate is invalid.
Error code
Contents
Troubleshooting