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e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C
ERROR CODE and TROUBLESHOOTING
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[5417] System software error / TOSHIBA Global remote monitoring system error
[5BD0] Power failure during restoration
[5C10] FAX Unit attachment error
Check item
Measures
Communication environment
Retry the update of the setting files and the system software.
If the same error occurs more than one time, contact the
administrator of the cloud server.
Classification
Error item
Invalid system software / setting files
of the equipment
The system software and the setting files of the equipment
that have been downloaded from a cloud server have been
damaged.
Check item
Measures
Communication environment
Retry the downloading of the setting files and the system
software.
Check if the network cable is disconnected. Check the
connection of network devices. If there is no problem with the
network environment, contact the administrator of the cloud
server.
Classification
Error item
TopAccess related error
Check item
Measures
Setting
• Check if the power cable is connected properly and is
inserted securely.
• Check if the power voltage is unstable.
• Reattempt the restoration of the database (Address Book,
templates, F-code (Mailbox) or user information).
Replace parts
Remarks
Classification
Error item
TopAccess related error
Check item
Measures
Setting
• Check if the FAX Unit is attached.
• Check if there is any damage or abnormality on the FAX
board.
• Check if the connector on the FAX board is connected
properly.
Replace parts
Remarks
