Thompson ViBE EM4000, User Manual

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Appendix D ’Customer Services’ — Long Term Product Support
ViBE EM4000 — Release 1.10 229
User Manual — 46073586AB02
Long Term Product Support
Long-Term Product Support (LTPS) is the Thomson support provided
during the product life cycle, starting at the announcement of the end of
product manufacture and ending at the announcement of the end of
services.
After product phase-out announcement, LTPS data is provided by the
Thomson Regional Sales and Field Services organizations.
The Thomson OneCare SLA commitment concerning LTPS data and
associated services may differ from those included as part of the general
Thomson LTPS policy. In such cases, LTPS data and associated services
governed by the terms and conditions of OneCare contracts override the
general LTPS policy.