Thompson ViBE EM4000, User Manual

Page: 240 / 350

Appendix D ’Customer Services’ — Repackaging for Shipment
228 ViBE EM4000 — Release 1.10
User Manual — 46073586AB02
Repackaging for Shipment
Retain original packaging — Unless specifically agreed, cost and risks for
return shipment of equipment are borne by the Customer. The faulty
device must be packed where possible in its original packaging
(protective corners and boxes). If you no longer have the packaging, the
faulty device must be protected against shocks during transportation.
The company may not be held liable for any consequence resulting from
non-observance of this return procedure. The Thomson Customer
Service Department will examine packaging on arrival and can refuse to
carry out repairs if the packaging has been visibly damaged during
transportation and this has led to further damage in addition to the fault
originally noted.