Service Manual
3-3
Verifying the Printer and Host Connections
3
Verifying that an application communicates to the printer
This procedure verifies that an application installed on the Macintosh can print
to the printer. Note that many applications require a special printer description
file (
APD
,
,
PDX
or
PPD
files) to print to a printer. These files contain
information specific to a particular printer, such as page sizes, margins, and
printing options. Refer to the Phaser 480 Drivers and Utilities Printing Reference
for the latest information on which applications require which printer page
description file. The printer description files are provided on the Macintosh
Printer and Utilities diskette.
1.
Ensure that the correct driver is selected in the Chooser.
2.
Start an application and select a file that contains text.
3.
With an illustration or a page of text displayed, click and scroll down
the
File
pull-down menu and select the item
Print...
.
4.
A print dialog box appears on the screen. Click on the
button in
the upper right corner of the dialog box to send a file to the printer.
If problems occur at this point, download the error handling utility to the printer
as explained in the next procedure. Contact the Customer Support Hotline
1-800-835-6100.
Using the Error Handler utility
If the Macintosh does not print to the Phaser 480 printer, download the Tek Error
Handler.
1.
Place the printer's Macintosh Printer Utilities diskette in the disk
drive. (The utility files are stored in a compressed format and must be
decompressed before they can be used. The software diskette
reference manual explains how to decompress files.)
2.
Select the
Phaser 480
printer in the
Chooser
.
3.
Locate the Tek Error Handler file in the folder of decompressed
utilities files.
4.
Double-click on its self-sending arrow icon to open and send the file to
the printer.
This loads the error handling utility into the printer's memory where it remains
until the printer is turned off. Send a file to the printer as explained in the
previous procedure. If an error occurs, the printer will print a page listing the
error.
