Figure 4-2
Symantec Management Platform and ServiceDesk share an off-box
SQL Server computer
Notification Server
(Symantec
Management
Platform)
SQL Server
ServiceDesk Server
Requirements for the ServiceDesk client computers
The client computers access ServiceDesk from an Internet browser. ServiceDesk
is intended to work with all the major Internet browsers.
We have tested ServiceDesk with the following browsers:
■
Microsoft Internet Explorer 7 or later
■
Mozilla Firefox 2 or later
■
Safari 3 or later
See
“Server requirements for the ServiceDesk installation”
on page 45.
Adding the ServiceDesk server computer to the
Administrators group
Before you install the ServiceDesk application software, you must add the
ServiceDesk server computer to the Administrators group on the SQL Server
computer.
This task is part of the process for setting up the environment for the ServiceDesk
application software.
See
“Installing a Symantec Management Platform product and ServiceDesk for
the first time”
on page 37.
See
“Installing ServiceDesk 7.0 on an existing installation of the Symantec
Management Platform”
on page 39.
See
“Upgrading to the Symantec Management Platform and ServiceDesk 7.0 from
Altiris 6.x”
on page 41.
Before you begin, ensure that you have set up the ServiceDesk server computer.
51
Planning to install ServiceDesk
Requirements for the ServiceDesk client computers
Summary of Contents for SERVICEDESK 7.0 MR2
Page 1: ...Symantec ServiceDesk Implementation Guide Version 7 0 MR2 ...
Page 6: ......
Page 12: ...Contents 12 ...
Page 14: ...14 ...
Page 22: ...Introducing ServiceDesk Where to get more information 22 ...
Page 30: ...Understanding ServiceDesk concepts About ServiceDesk licenses 30 ...
Page 34: ...34 ...
Page 56: ...Planning to install ServiceDesk Information to collect for the ServiceDesk installation 56 ...
Page 86: ...Installing ServiceDesk System Check page 86 ...
Page 120: ...Migrating data from Altiris Helpdesk Solution Migrating categories from Helpdesk Solution 120 ...
Page 122: ...122 ...
Page 140: ...Configuring the ServiceDesk application About the Service Catalog and service items 140 ...
Page 182: ...Default categories in ServiceDesk Default classifications for problems 182 ...