Symantec SERVICEDESK 7.0 MR2, Implementation Manual

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Linking to the ServiceDesk documentation from a
Links Web part
If you choose to make the ServiceDesk documentation available to your users,
you can download it to a shared network drive or other location. After the
download, you must provide a means for the users to access the documentation.
You can do so by adding a Links Web part in the ServiceDesk portal to display
links to the location of the documentation files.
You can set permissions on the portal page that you add the Web part to. The
permissions settings ensure that only the appropriate users can access the
documentation.
Other options are available for providing access to the documentation from within
the ServiceDesk portal.
See “Making the ServiceDesk documentation available to users” on page 157.
Caution:
To avoid the distribution of outdated documentation, you must update
the documentation files when updates are available. The documentation files are
not installed with the software updates.
Table 13-2
Process for linking to the ServiceDesk documentation from a Links
Web part
Description Action Step
If you downloaded the documentation files to a
location that is not accessible to all the users,
move the files to an appropriate shared location. Ensure that the
documentation files are
in the correct folder. Step 1
The portal page that you select should be
accessible to the target users only. For example,
add a link to the ServiceDesk Implementation
Guide on a portal page that only the
administrators can access.
The Links option is in the Catalog Zone pop-up
under the UI section.
Add a Links Web part
to a portal page that the
target users can access. Step 2
In the Editor Zone pop-up, under , in URL, you
must specify the fully-qualified path or URL
where the documentation is located. Edit the Web part to
specify the target URL. Step 3
Distributing the ServiceDesk documentation
Linking to the ServiceDesk documentation from a Links Web part
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