Managing the Active
Directory connections in
ServiceDesk
This chapter includes the following topics:
■
About Active Directory synchronization
■
Methods for synchronizing Active Directory
■
About managing Active Directory servers in ServiceDesk
About Active Directory synchronization
When your organization uses Active Directory authentication, ServiceDesk
synchronizes with Active Directory to add and update AD users and groups in the
Process Manager database. During synchronization, the user and the group data
from Active Directory updates the user and the group data that is in the Process
Manager database. The Process Manager database does not store AD passwords
or other sensitive AD information.
See
“About ServiceDesk authentication”
on page 143.
The communication between ServiceDesk and Active Directory occurs by means
of LDAP queries against the Active Directory database.
The synchronization can be initiated in several ways.
See
“Methods for synchronizing Active Directory”
on page 175.
The Active Directory synchronization performs the following actions:
■
Imports and updates the AD users in ServiceDesk
15
Chapter
Summary of Contents for SERVICEDESK 7.0 MR2
Page 1: ...Symantec ServiceDesk Implementation Guide Version 7 0 MR2 ...
Page 6: ......
Page 12: ...Contents 12 ...
Page 14: ...14 ...
Page 22: ...Introducing ServiceDesk Where to get more information 22 ...
Page 30: ...Understanding ServiceDesk concepts About ServiceDesk licenses 30 ...
Page 34: ...34 ...
Page 56: ...Planning to install ServiceDesk Information to collect for the ServiceDesk installation 56 ...
Page 86: ...Installing ServiceDesk System Check page 86 ...
Page 120: ...Migrating data from Altiris Helpdesk Solution Migrating categories from Helpdesk Solution 120 ...
Page 122: ...122 ...
Page 140: ...Configuring the ServiceDesk application About the Service Catalog and service items 140 ...
Page 182: ...Default categories in ServiceDesk Default classifications for problems 182 ...