Symantec SERVICEDESK 7.0 MR2, Implementation Manual

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Table 6-3
Options on the ServiceDesk Settings page (continued)
Description Option
Specifies the exchange name and virtual directory for the
ServiceDesk server computer. The ServiceDesk Exchange is the
gateway for communications between different pieces of the
product. For example, the exchange permits the communications
when you run or monitor a process.
You can click Advanced to change these settings. However, we
recommend that you accept the default settings.
ServiceDesk Exchange
Name
Process Manager
Virtual Directory
Mail Settings page
This page lets you configure the settings for email communications to and from
ServiceDesk. It appears during the configuration segment of the ServiceDesk
Setup wizard.
See “Configuring the ServiceDesk application software during installation”
on page 88.
This page contains the following sections:
Contains the settings for the email that is sent from ServiceDesk.
For example, the outbound settings are used to send email
notifications of incident resolutions to users.
See “About automatic email notifications” on page 152.
See Table 6-4 .
Outbound Mail
Settings
Contains the settings for monitoring the email that is sent to
ServiceDesk.
See “About configuring the email monitoring” on page 154.
If you do not plan to let users submit incidents by email, you can
skip these settings.
See Table 6-5 .
(Optional) Inbound
Mail Settings
Table 6-4 Options under the Outbound Mail Settings section
Description Option
Lets you type the name of the email server that ServiceDesk uses to send and receive
emails. For example:
mail.domain_name.com
SMTP Server for
Outbound Mail
95 Configuring the initial ServiceDesk settings
Mail Settings page