Symantec SERVICEDESK 7.0 MR2, Implementation Manual

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Hardware information
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Available memory, disk space, and NIC information
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Operating system
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Version and patch level
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Network topology
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Router, gateway, and IP address information
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Problem description:
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Error messages and log files
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Troubleshooting that was performed before contacting Symantec
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Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/business/support/
Customer service
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
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Questions regarding product licensing or serialization
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Product registration updates, such as address or name changes
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General product information (features, language availability, local dealers)
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Latest information about product updates and upgrades
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Information about upgrade assurance and support contracts
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Information about the Symantec Buying Programs
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Advice about Symantec's technical support options
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Nontechnical presales questions
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Issues that are related to CD-ROMs or manuals