Symantec SERVICEDESK 7.0 MR2, Implementation Manual

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Table A-1
Default categories for incidents (continued)
Category level 3 Category level 2 Main category
■
Memory
■
Modem
■
Machine Discovery
■
Disk
■
Docking Station
■
Network
■
Backup
■
NIC
■
Other
■
Employee
■
Fax
Notebook Hardware
Keyboard Hardware
■
Other
■
Jammed
■
Out of Toner
Printer Hardware
Drive Hardware
Mouse Hardware
■
Network
■
Backup
■
PC Personality
■
Memory
■
Disk
■
Office
Desktop Hardware
■
Voice Mail Not Working
■
Other
■
Reset Voice Mail Pin
■
No Dial Tone
Phone Hardware
■
Can't Sync
■
Other
Handheld Hardware
■
Disk
■
CPU or Blade
■
Other
■
Memory
Server Hardware
Default categories in ServiceDesk
Default categories for incidents
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