Symantec SERVICEDESK 7.0 MR2, Implementation Manual

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Table 13-2
Process for linking to the ServiceDesk documentation from a Links
Web part (continued)
Description Action Step
In the
Editor Zone
pop-up, we recommend that
you select the following options:
■
Show open in new window control
This option is in the Links Editor section.
■
Title
The text that you type here appears in the Web
part title bar. For example, you might type
ServiceDesk Documentation.
This option is in the Appearance section.
You can edit other attributes of the Web part as
needed.
Make additional edits to
the Web part. Step 4
Displaying the ServiceDesk documentation in a File
Browser Web part
If you choose to make the ServiceDesk documentation available to your users,
you can download it to a shared network drive or other location. After the
download, you must provide a means for the users to access the documentation.
You can do so by adding a File Browser Web part in the ServiceDesk portal to
display the folder that contains the documentation files.
The File Browser Web part displays a folder tree that starts with a parent folder
that you specify. The users can navigate to the child folder that contains the
documentation.
You can set permissions on the portal page that you add the Web part to. The
permissions settings ensure that only the appropriate users can access the
documentation. You can also set permissions on the documentation folder.
Other options are available for providing access to the documentation from within
the ServiceDesk portal.
See “Making the ServiceDesk documentation available to users” on page 157.
Caution:
To avoid the distribution of outdated documentation, you must update
the documentation files in the Document Management system when updates are
available. The documentation files are not installed with the application updates.
161 Distributing the ServiceDesk documentation
Displaying the ServiceDesk documentation in a File Browser Web part