Table A-2
Default classifications for problems (continued)
Classification level 3
Classification level 2
Main classification
■
Voice Mail Not Working
■
Other
■
Reset Voice Mail Pin
■
No Dial Tone
Phone
Hardware
■
Can’t Sync
■
Other
Handheld
Hardware
Drive
Hardware
■
Can’t Browse Web
■
Other
Internet
■
No Connection
■
Can’t Access Some
Resources
■
Other
Network
■
Access Email
■
Use Handheld
■
Other
■
Recover Deleted Files
■
View Email Attachment
■
Install Printer Drivers
■
Access the Web
How To
181
Default categories in ServiceDesk
Default classifications for problems
Summary of Contents for SERVICEDESK 7.0 MR2
Page 1: ...Symantec ServiceDesk Implementation Guide Version 7 0 MR2 ...
Page 6: ......
Page 12: ...Contents 12 ...
Page 14: ...14 ...
Page 22: ...Introducing ServiceDesk Where to get more information 22 ...
Page 30: ...Understanding ServiceDesk concepts About ServiceDesk licenses 30 ...
Page 34: ...34 ...
Page 56: ...Planning to install ServiceDesk Information to collect for the ServiceDesk installation 56 ...
Page 86: ...Installing ServiceDesk System Check page 86 ...
Page 120: ...Migrating data from Altiris Helpdesk Solution Migrating categories from Helpdesk Solution 120 ...
Page 122: ...122 ...
Page 140: ...Configuring the ServiceDesk application About the Service Catalog and service items 140 ...
Page 182: ...Default categories in ServiceDesk Default classifications for problems 182 ...