Symantec SERVICEDESK 7.0 MR2, Implementation Manual

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Table 14-1
Commands on the Admin menu (continued)
Description Subcommand Command
Lets you manage all the pages in the ServiceDesk portal. You can
import, edit, delete, export, and move pages up and down the menu
list. You can also add root pages and subpages, and make a root page
a subpage.
The ServiceDesk portal is a Web-based interface that provides access
to the ServiceDesk application software. Most of the work in
ServiceDesk is performed in a portal page or in a page that is accessed
from a portal page.
See “About the ServiceDesk portal” on page 145.
Manage Pages Portal
Lets you upload plugins, web parts, resources, or pages.
For example, you can create a workflow project that you can upload
as a plugin. You can create a workflow for the Document Management
process, which requires users to go through several steps before a
document is approved. You can load that workflow project into the
ServiceDesk portal as a plugin.
Plugin Upload Portal
Lets you add new Web parts to the catalog, and edit and delete existing
Web parts. Web Parts Catalog Portal
Lets you manage the Service Catalog items. You can set the permissions
on which ServiceDesk users, groups, and organizational units have
access to the specific forms. You can also edit, rename, create, and
delete Service Catalog items and categories, and modify Service Catalog
item attributes such as the form size. Not applicable Service Catalog
Settings
Performing administrative tasks
Commands on the Admin menu
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