Symantec SERVICEDESK 7.0 MR2, Implementation Manual

Page: 68 / 188

To install an upgrade to the ServiceDesk application software
1 On the ServiceDesk server computer, in the location to which you downloaded
the installation file, double-click the following shortcut:
Altiris.ServiceDesk.2009.exe
2
If a message tells you that the server does not meet all the requirements,
close the installation and install the missing item or items.
3 On the License Agreement page, review the license agreement , and then
click I Agree.
4 On the Maintenance page, click Upgrade, and then click Next.
See “Maintenance page” on page 68.
5
On the Upgrade Projects page, select the check box next to each Workflow
project to upgrade, and then click Next.
This page lists all the Workflow projects that have been updated for the new
release. The projects that you select replace the corresponding projects that
you have installed, including any projects that your organization customized.
6
On the Ready to Install page, review all the installation settings, and then
take one of the following actions:
Click Install. If the settings are
correct
Click Prev to back up through the wizard and change them.
You can change any of the existing settings except those
that appear on the Server Roles page.
If any of the settings are
not correct
7 On the Installing page, you can view the installation’s status.
To see the installation status in detail, click Details.
8
When the installation finishes, you can click Next to close the installation.
Maintenance page
This page lets you specify the type of ServiceDesk installation to perform and the
level of settings that you configure. This page appears during the ServiceDesk
installation.
See “Installing the ServiceDesk application software on the ServiceDesk server
computer” on page 61.
Installing ServiceDesk
Maintenance page
68