Methods for synchronizing Active Directory
When your organization uses Active Directory authentication, ServiceDesk
synchronizes with Active Directory to add and update AD users and groups in the
Process Manager database.
See
“About Active Directory synchronization”
on page 173.
During the ServiceDesk installation, the AD users and groups are imported to
ServiceDesk. After the installation, the synchronization can be initiated in several
ways.
Table 15-2
Methods for synchronizing Active Directory
Description
Method
By default, ServiceDesk starts synchronizing with Active Directory 60 minutes after the
initial installation or the addition of a new AD server. The subsequent synchronizations
occur every 60 minutes thereafter unless you specify a different interval.
You can change the synchronization interval and edit other AD settings in the ServiceDesk
portal master settings.
Automatically
You can run a full synchronization at any time. For example, when you add a new AD
server to ServiceDesk, you can synchronize it immediately instead of waiting for the next
automatic synchronization.
This process synchronizes either the entire Active Directory domain or the specific AD
organization groups that were selected for the server. You can run the full synchronization
from the AD Servers page.
Manually run a full
synchronization
You can run an incremental synchronization of Active Directory at any time from the AD
Servers page. With this synchronization process, you synchronize only the changes that
have been made to Active Directory since the last synchronization.
For example, run an incremental synchronization after you add a new user to Active
Directory.
Manually synchronize
the Active Directory
changes only
You can synchronize ServiceDesk with all the Active Directory (AD) servers that it is
connected to.
Manually synchronize
all the Active Directory
servers that are
connected to
ServiceDesk
See
“About Active Directory synchronization”
on page 173.
175
Managing the Active Directory connections in ServiceDesk
Methods for synchronizing Active Directory
Summary of Contents for SERVICEDESK 7.0 MR2
Page 1: ...Symantec ServiceDesk Implementation Guide Version 7 0 MR2 ...
Page 6: ......
Page 12: ...Contents 12 ...
Page 14: ...14 ...
Page 22: ...Introducing ServiceDesk Where to get more information 22 ...
Page 30: ...Understanding ServiceDesk concepts About ServiceDesk licenses 30 ...
Page 34: ...34 ...
Page 56: ...Planning to install ServiceDesk Information to collect for the ServiceDesk installation 56 ...
Page 86: ...Installing ServiceDesk System Check page 86 ...
Page 120: ...Migrating data from Altiris Helpdesk Solution Migrating categories from Helpdesk Solution 120 ...
Page 122: ...122 ...
Page 140: ...Configuring the ServiceDesk application About the Service Catalog and service items 140 ...
Page 182: ...Default categories in ServiceDesk Default classifications for problems 182 ...