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Table 6-11
Options on the
Installation Summary
page (continued)
Description
Option
Opens the Incident Migration Wizard, which lets you select
incidents to migrate on their statuses. The incidents that you
select become available in the ServiceDesk portal.
The incidents are not migrated or copied to the ServiceDesk
server computer. Instead, a link from ServiceDesk to Helpdesk
Solution is created for each incident. You can see and work those
incidents in the ServiceDesk portal, but they always remain on
the Helpdesk Solution server.
Migrate Helpdesk
Incidents
Opens the Category Migration Wizard, which lets you migrate
the categories. You cannot select specific categories.
The categories are copied from Helpdesk Solution to ServiceDesk.
Migrate Helpdesk
Categories
Closes the Installation Summary page.
Finished
Re-running the ServiceDesk installation
In some situations, you might need to re-run the ServiceDesk Setup wizard.
You can safely re-run the segments of the ServiceDesk Setup wizard as follows:
We recommend that you re-run the installation only when you
need to add advanced features to an existing installation. For
example, you skipped the advanced settings during the initial
installation and now you need to add the replication database.
Installation segment
Re-run the configuration segment only when you add the
advanced features to an existing installation.
Warning:
We do not recommend that you re-run the full
installation version of the configuration segment of the
ServiceDesk Setup wizard. Instead, you can change most of the
configuration settings in the ServiceDesk portal.
Configuration segment
Configuring the initial ServiceDesk settings
Re-running the ServiceDesk installation
102
Summary of Contents for SERVICEDESK 7.0 MR2
Page 1: ...Symantec ServiceDesk Implementation Guide Version 7 0 MR2 ...
Page 6: ......
Page 12: ...Contents 12 ...
Page 14: ...14 ...
Page 22: ...Introducing ServiceDesk Where to get more information 22 ...
Page 30: ...Understanding ServiceDesk concepts About ServiceDesk licenses 30 ...
Page 34: ...34 ...
Page 56: ...Planning to install ServiceDesk Information to collect for the ServiceDesk installation 56 ...
Page 86: ...Installing ServiceDesk System Check page 86 ...
Page 120: ...Migrating data from Altiris Helpdesk Solution Migrating categories from Helpdesk Solution 120 ...
Page 122: ...122 ...
Page 140: ...Configuring the ServiceDesk application About the Service Catalog and service items 140 ...
Page 182: ...Default categories in ServiceDesk Default classifications for problems 182 ...