3
On the Installation Preview page, review the settings.
If a View Details link appears next to an item in the list, you can click it to
view more information about that item’s settings.
If all the settings are correct, click Install.
See
“Installation Preview page”
on page 101.
4
During the installation, if the ServiceDesk Error page appears, you can view
any errors that occur. Select any of the following options:
Skip the step that failed and try to perform the next step in this
phase of the installation.
The installation is performed in phases, with each phase having
multiple steps.
Try Next Step
Skip this phase of the installation and go to the next phase.
Skip Step
Try to repeat the failed step.
Typically, the steps that fail are those that require a connection
between ServiceDesk and the Symantec Management Platform.
For example, if a connection timeout occurs, you can repeat the
step and reconnect.
Retry
5
When the installation finishes, on the Installation Summary page, you can
open the ServiceDesk portal or close the page.
See
“Installation Summary page”
on page 101.
Setting up the replication database after the initial
installation
You can create a database that replicates certain data from the Process Manager
database. The ServiceDesk Setup wizard creates and configures the replication
database if you complete the Database Replication page. This page is part of the
installation’s advanced settings.
If you did not set up the replication database during the initial ServiceDesk
installation, you can do so later.
This procedure does not perform the replication. The replication occurs according
to a schedule that you configure in the ServiceDesk portal.
See
“About replicating the Process Manager database”
on page 138.
105
Configuring the initial ServiceDesk settings
Setting up the replication database after the initial installation
Summary of Contents for SERVICEDESK 7.0 MR2
Page 1: ...Symantec ServiceDesk Implementation Guide Version 7 0 MR2 ...
Page 6: ......
Page 12: ...Contents 12 ...
Page 14: ...14 ...
Page 22: ...Introducing ServiceDesk Where to get more information 22 ...
Page 30: ...Understanding ServiceDesk concepts About ServiceDesk licenses 30 ...
Page 34: ...34 ...
Page 56: ...Planning to install ServiceDesk Information to collect for the ServiceDesk installation 56 ...
Page 86: ...Installing ServiceDesk System Check page 86 ...
Page 120: ...Migrating data from Altiris Helpdesk Solution Migrating categories from Helpdesk Solution 120 ...
Page 122: ...122 ...
Page 140: ...Configuring the ServiceDesk application About the Service Catalog and service items 140 ...
Page 182: ...Default categories in ServiceDesk Default classifications for problems 182 ...