Symantec SERVICEDESK 7.0 MR2, Implementation Manual

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4 On the Maintenance page, click New Install.
See “Maintenance page” on page 68.
5 On the Server Roles page, specify the following information:
■
The roles to grant to the server on which you perform this installation
The roles that you select determine the pages that appear during the
installation.
■
Whether to configure advanced settings during the installation or use the
defaults
When you choose to configure the advanced settings, additional pages
appear in the ServiceDesk Setup wizard. If you do not choose this option,
the default settings are used in those instances. These advanced settings
pages are indicated in this procedure.
■
Whether to import the installation settings from an XML settings file that
was created during a previous installation.
Typically, you use this settings file for support purposes or when you need
to reinstall ServiceDesk. If you select this option, the saved settings appear
on the ServiceDesk Setup wizard pages as you step through the
installation.
See “Server Roles page” on page 70.
When you complete this page, click Next.
6 If the IIS Restart Confirmation page appears, click Next to restart IIS
(Internet Information Services).
This IIS restart is required if you are prompted to perform it.
Warning:
Any sessions that are currently running are lost when IIS restarts.
7
Step through the wizard pages and on each one, enter the appropriate
information, and then click Next, as follows:
■
Install Location page
(Advanced Settings only) Specify the ServiceDesk installation folder and
the Start menu folder for the ServiceDesk shortcuts.
See “Install Location page” on page 72.
■
Server Configuration page
Specify the Web site and URL to use for connecting to the ServiceDesk
server computer. Also decide whether to run the Task Tray Application
after the installation.
See “Server Configuration page” on page 73.
Installing ServiceDesk
Installing the ServiceDesk application software on the ServiceDesk server computer
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