To configure ServiceDesk during installation
1
On the Welcome page, select the following options as needed:
Lets you create a ServiceDesk administrator account. When
you click this link, define the administrator on the Add New
Admin User dialog box, and then click Save User to return to
the installation.
If you do not create the administrator account now, you must
use the default administrator account to log on to ServiceDesk
for the first time.
Add New Admin User
(Optional) Imports the configuration settings from an XML
file that was created during a previous configuration.
If you select this option, the saved settings appear on the
wizard pages as you step through the configuration.
Load Configuration
Lets you clear any configuration entries that you have entered.
For example, you choose a full installation and progress
through several configuration pages before you decide to
perform a custom installation instead. You can back up to the
Welcome page and click Clear Configuration to clear the
existing configurations and start over.
Clear Configuration
Lets you select the parts of ServiceDesk to install.
Custom Installation
Installs all the ServiceDesk parts. If you click this option, skip
to step
3
.
We recommend that you perform a full installation.
Full Installation
See
“Welcome page”
on page 91.
2
(Custom installation only) On the Installation Components page, select all
the options, and then click Continue.
All the parts are required for a successful installation.
See
“Installation Components page”
on page 92.
3
Step through the wizard pages and on each one, enter the appropriate
information, and then click Continue, as follows:
■
ServiceDesk Settings page
Configure the settings for connecting to and communicating with
ServiceDesk.
See
“ServiceDesk Settings page”
on page 94.
■
Mail Settings page
89
Configuring the initial ServiceDesk settings
Configuring the ServiceDesk application software during installation
Summary of Contents for SERVICEDESK 7.0 MR2
Page 1: ...Symantec ServiceDesk Implementation Guide Version 7 0 MR2 ...
Page 6: ......
Page 12: ...Contents 12 ...
Page 14: ...14 ...
Page 22: ...Introducing ServiceDesk Where to get more information 22 ...
Page 30: ...Understanding ServiceDesk concepts About ServiceDesk licenses 30 ...
Page 34: ...34 ...
Page 56: ...Planning to install ServiceDesk Information to collect for the ServiceDesk installation 56 ...
Page 86: ...Installing ServiceDesk System Check page 86 ...
Page 120: ...Migrating data from Altiris Helpdesk Solution Migrating categories from Helpdesk Solution 120 ...
Page 122: ...122 ...
Page 140: ...Configuring the ServiceDesk application About the Service Catalog and service items 140 ...
Page 182: ...Default categories in ServiceDesk Default classifications for problems 182 ...