Symantec SERVICEDESK 7.0 MR2, Implementation Manual

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3 Under New Requests, click Migrate Helpdesk Incidents.
4 In the Incident Migration wizard, on the Welcome page, enter the Notification
Server computer credentials for the Helpdesk Solution installation whose
data you want to migrate.
5
Click Next.
On the Choose Incident Types page, select the incident statuses to migrate
to ServiceDesk, and then click Next.
You do not need to migrate closed incidents.
6 On the Confirmation page, review the incident statuses that you selected,
and then complete the following options:
Select the Helpdesk Solution incident statuses that
should trigger the closure of the migrated incidents in
ServiceDesk.
For example, you select Escalated to Vendor. When a
support technician sets a Helpdesk Solution incident
to that status, the corresponding ServiceDesk incident
is closed.
Until which "close"
status(es) would you like to
monitor the migrated
incidents?
Type an email address for ServiceDesk to send an email
to when the migration is complete. Email address
7 On the Confirmation page, click Submit.
8 On the next page, select one of the following options:
Removes the link for incident migration from the Service
Catalog.
We recommend that you remove the link after you perform
this task once.
Remove Link From
Service Catalog
Leaves the link in the Service Catalog.
You should leave the link only if there is an issue with the
first migration attempt.
Leave Link In Service
Catalog
9 When the wizard finishes, click Close.
Migrating data from Altiris® Helpdesk Solution™
Migrating incidents from Helpdesk Solution
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