Solving other problems
274
10. Troubleshooting
Common PostScript problems
The following situations are PS language specific and may occur when several
printer languages are used.
Problem
Possible cause
Suggested solutions
The PostScript file
cannot be printed
The PostScript driver may
not be installed correctly.
•
Install the PostScript driver.
•
Print a configuration page and
verify that the PS version is
available for printing.
•
If the problem persists, contact a
service representative.
Limit Check Error
report prints
The print job was too
complex.
You might need to reduce the
complexity of the page or install more
memory.
A PostScript error
page prints
The print job may not be
PostScript.
Make sure that the print job is a
PostScript job. Check to see whether
the software application expected a
setup or PostScript header file to be
sent to the machine.
The optional tray
is not selected in
the driver
The printer driver has not
been configured to
recognize the optional tray.
Open the PostScript driver properties,
select the
Device Options
tab, and
set the tray option.
When printing a
document in Mac
with Acrobat
Reader 6.0 or
higher, colors
print incorrectly
The resolution setting in the
printer driver may not be
matched with the one in
Acrobat Reader.
Make sure that the resolution setting
in your printer driver matches the one
in Acrobat Reader.
Problem
Possible cause
Suggested solutions
