Solving other problems
270
10. Troubleshooting
22
Fax problems (optional)
Condition
Suggested solutions
The machine is not
working, there is no
display, or the buttons
are not working.
•
Unplug the power cord and plug it in again.
•
Ensure that there is power being supplied to the
electrical outlet.
No dial tone sounds.
•
Check that the phone line is properly connected.
•
Check that the phone socket on the wall is
working by plugging in another phone.
•
Find the optimal line for communication (see
"General fax settings" on page 161).
The numbers stored in
memory do not dial
correctly.
Make sure that the numbers are stored in memory
correctly.
The original does not feed
into the machine.
•
Make sure that the paper is not wrinkled and you
are inserting it in correctly. Check that the
original is the right size, not too thick or thin.
•
Make sure that the DSDF is firmly closed.
•
The DSDF rubber pad may need to be replaced.
Contact a service representative.
Faxes are not received
automatically.
•
The receiving mode should be set to fax.
•
Make sure that there is paper in the tray.
•
Check to see if the display shows any error
message. If it does, clear the problem
•
Find the optimal line for communication. To
check that, see
Smart Fax Diagnostics
menu
(see "General fax settings" on page 161).
The machine does not
send.
•
Make sure that the original is loaded in the DSDF
or on the scanner glass.
•
Check the recipient’s fax machine (if it has a
problem).
•
Find the optimal line for communication. To
check that, see
Smart Fax Diagnostics
menu
(see "General fax settings" on page 161).
The incoming fax has
blank spaces or is of poor-
quality.
•
The fax machine sending you the fax may be
faulty.
•
A noisy phone line can cause line errors.
•
Check your machine by making a copy.
•
The toner cartridge may be empty. Replace the
toner cartridge.
•
Find the optimal line for communication. To
check that, see
Smart Fax Diagnostics
menu
(see "General fax settings" on page 161).
Condition
Suggested solutions
