Solving other problems
271
10. Troubleshooting
23
Operating system problems
Common Windows problems
Some of the words on an
incoming fax are
stretched.
The fax machine sending the fax had a temporary
document jam.
There are lines on the
originals you sent.
Check your scan unit for marks and clean it.
Cleaning the scan unit.
The machine dials a
number, but the
connection with the other
fax machine fails.
The other fax machine may be turned off, out of
paper, or cannot answer incoming calls. Speak with
the other machine operator and ask her/him to
solve out the problem.
Faxes do not store in
memory.
There may not be enough memory space to store
the fax. If the display indicating the memory status
shows, delete any faxes you no longer need from
the memory, and then try to store the fax again.
Blank areas appear at the
bottom of each page or
on other pages, with a
small strip of text at the
top
You may have chosen the wrong paper settings in
the user option setting.
Condition
Suggested solutions
Condition
Suggested solutions
“File in Use” message appears during
installation.
Exit all software applications.
Remove all software from the
startup group, then restart
Windows. Reinstall the printer
driver.
“General Protection Fault”, “Exception
OE”, “Spool 32”, or “Illegal Operation”
messages appear.
Close all other applications, reboot
Windows and try printing again.
“Fail To Print”, “A printer timeout error
occurred” message appear.
These messages may appear during
printing. Just keep waiting until the
machine finishes printing. If the
message appears in ready mode or
after printing has completed, check
the connection and/or whether an
error has occurred.
Samsung Printer Experience is not
shown when you click more settings.
Samsung Printer Experience
is not
installed. Download the app from
the
Windows
Store
and install it.
