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MF 5990 - Agoris M943
15 - Troubleshooting
Smart card incidents
The table in this section presents problems that may occur reading smart cards and their causes.
Communication failures
Communication failures may occur when scanning or sending a document.
If the communication fails, the machine will automatically reattempt to make the call later.
Scanning failure
You can:
• resend the document immediately by pressing
, if the document is still present;
• cancel the operation by pressing
.
Sending failure
You can:
• wait for the machine to attempt to send the document again;
• send the document again immediately via the emission queue (see section Forcing an emission request [
56]);
Printing on
transparencies
lacks clarity
The transparencies used are not
compatible (format, thickness,
type, etc.).
Only use compatible media supports (see
Recommendations for the paper [
139]).
The transparencies are not
correctly loaded in the paper
tray(s).
Remove the transparencies from the paper tray and
align their front edges.
Replace them in the paper tray and adjust the guides
against the stack of transparencies (see Loading
transparencies into the paper tray [
11]).
Printing on
postcards lacks
clarity
The postcards used are not
compatible (format, thickness,
type, etc.).
Only use compatible media supports (see
Recommendations for the paper [
139]).
The postcards are not correctly
loaded in the paper tray(s).
Remove the postcards from the paper tray and align
their front edges.
Replace them in the paper tray and adjust the guides
against the postcards (see Loading media [
9]).
Printing on
envelopes lacks
clarity
The envelopes used are not
compatible (format, thickness,
type, etc.).
Only use compatible media supports (see
Recommendations for the paper [
139]).
The envelopes are not correctly
loaded in the paper tray(s).
Remove the envelopes from the paper tray and align
their front edges.
Replace them in the paper tray and adjust the guides
against the envelopes (see Loading media [
9]).
Message
Cause
Unknown card
The smart card is wrong or defective.
Zero smart card capacity
The smart card has already been used.
Operation cancelled
Operator stop.
Operation prohibited
The toner cartridge has not yet reached its critical threshold and may
still be used before being replaced.
Symptom
Possible cause
Solution
