- 110 -
MF 5990 - Agoris M943
15 - Troubleshooting
Troubleshooting
The following sections describe problems you may encounter and the corrective actions you can implement to resolve
them.
Some solutions may require cleaning or replacing certain machine components.
If the corrective action suggested does not solve the problem, reboot the terminal before contacting a maintenance
technician.
Troubleshooting
The table in this section exhaustively presents the problems that may occur and the corrective actions you can
implement to solve them.
If the corrective action suggested does not solve the problem, reboot the terminal before contacting a maintenance
technician.
Symptom
Possible cause
Solution
When the machine
is switched on,
nothing appears
on the screen
The mains cable is not correctly
connected to the power plug.
Check that the mains cable is correctly connected to
the power plug.
The On/Off button is not in
position I.
Place the switch in the O position (Off), then to the I
position (On).
The plug used for the machine is
defective.
Connect another electrical appliance to the plug to
check if it is working.
The machine
resets or switches
off frequently.
The mains cable is not correctly
connected to the power plug.
Switch off the machine, check that the power cable is
connected to the plug and switch the machine on
again.
A system error occurred.
Contact a maintenance technician.
The machine does
not detect the
presence of the
document inserted
in the autofeed
scanner
The document is too thick or
incorrectly positioned.
1
Remove the document.
2
Check that the document is not too thick (max-
imum 70 sheets of paper 80 g/m²).
3
Fan the sheets.
4
Move the sheets close to the limit stop.
The machine does
not receive faxes
The telephone cable is not
correctly connected to the
telephone line.
1
Check that the telephone cable is correctly con-
nected.
2
Connect a telephone to the line to check that
there is a dial tone on the telephone line.
The machine does
not send faxes
The telephone cable is not
correctly connected to the
telephone line.
1
Check that the telephone cable is correctly con-
nected.
2
Connect a telephone to the line to check that
there is a dial tone on the telephone line.
3
Check that the prefix is properly programmed
and used.
The machine
receives a blank
page
Document incorrectly sent or
printer problem
1
Photocopy a document: if it is correct, the ma-
chine is working normally.
2
Call your correspondent and ask him to send
the document again. The document may have
been inserted upside down.
The machine will
not print sent data
An error message is displayed
on the machine screen.
Follow the instruction in the screen message.
The print job was cancelled
because you are not authorized
to print.
Contact the machine administrator to know your
rights.
Print rights must be defined in your user account.
