MF 5990 - Agoris M943
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15 - Troubleshooting
• cancel the operation by deleting the corresponding request from the emission queue (see section Deleting a
document awaiting emission [
56]).
The machine will make 5 automatic call-back attempts. The unsent document is automatically deleted and an emission
report is printed with a failure code and the reason why the communication failed.
Communication failure codes
The communication failure codes appear in logs and emission reports.
General codes
Internet codes
Code
Meaning
Reason / Solution
01
Busy or no fax answer
This code appears after 6 unsuccessful attempts. You should
try again later.
02
Busy or no fax answer
This code appears after 6 unsuccessful attempts. You should
try again later.
03
Operator stop
The communication was interrupted by the user by pressing
.
04
Non programmed number
A number saved as a one-touch key or abbreviated number is
not valid, check it. (Example: a delayed transmission was
programmed with a one-touch key and this key has been
deleted in the meantime).
07
Disconnection
The communication was cut off (bad quality link). Check the
number.
08
Quality
The document you sent was not properly received. Contact
your correspondent to see whether it is necessary to resend the
document. It is possible the interference occurred in a useless
part of the document.
12
Document receive error
Ask your correspondent to check the length of the document (it
is too long to be received in full).
13
Document incorrectly sent
Ask your caller to send the document again.
15
Incompatible coding
Recipient machine does not match with the send document’s
encoding.
19
Memory saturated
The machine can no longer receive as the memory is full. There
are too many unprinted documents or documents waiting to be
sent.
Print out the documents received and immediately send or
delete documents waiting to be sent.
20
Memory saturated
Received documents memory saturated. Print out received
documents.
25
Caller stop
The communication was stopped by the caller.
26
Disconnection
Sending did not start. The telephone line is too noisy.
27
Document incorrectly sent
For emission: send the document again.
For reception: ask your caller to send the document again.
Code
Meaning
Reason / Solution
64
No provider response
Modem cannot connect to the service provider.
If the error is systematic, check the call number for the service
provider and possibly the machine's prefix.
