Oki B6500 Series Customer Support Information Download Page 1 | Manualshive

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Customer Support Information

Oki Data Training

Rev. 5.4

June 2009

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Summary of Contents for B6500 Series

Page 1: ...Customer Support Information Oki Data Training Rev 5 4 June 2009...

Page 2: ...ny Ltd Notice All service documentation is supplied for informational purposes only Oki Data service documentation is intended for use by certified product trained service personnel only Oki Data does...

Page 3: ...round Page 7 Skew Page 7 Physical Paper Damage Page 8 Poor No Fusing Page 8 Marks Repeating Down the Page Page 9 Print Cartridge Contacts Page 9 Consumables Information Page 10 Warranty Statement Page...

Page 4: ...This Page Is Intentionally Blank...

Page 5: ...ring operation the unit should have the power cord connected be connected to a power source which is rated to machine specifications be installed on a flat level surface receive good ventilation not b...

Page 6: ...e Print Cartridge and check the drum surface Is there a solid image on the drum surface If so request a service call If not replace the Print Cartridge Did replacing the Print Cartridge fix the image...

Page 7: ...service call Vertical Blank Lines There are white stripes in the paper feed direction Check the paper supply Is the paper damp Replace with dry flat paper Is the paper out of the paper spec Replace th...

Page 8: ...ith dry flat paper Is the paper out of the paper spec Replace the paper with specified paper Replace the Print Cartridge Did this fix the problem If not request a service call Vertical Stripes There a...

Page 9: ...request a service call Missing Data on Page Some areas of the printout are extremely faint or completely missing Check the paper supply Is the paper damp Replace with dry flat paper Is the paper out...

Page 10: ...host images repeating down the page The image may be an image of the previous page or part of the currently printed page Check the paper supply Is the paper damp Replace with dry flat paper Is the pap...

Page 11: ...el with the sides of the paper Make sure the printer is level Is there a problem with the surface the printer is sitting on Are any of the printer s feet missing Replace them Did this correct the prob...

Page 12: ...aper out of the paper spec Replace the paper with specified paper Replace the Print Cartridge Did this fix the problem If not request a service call Poor or no Fusing The printed image comes off the p...

Page 13: ...output problems The diagram below shows the contacts to check Bias Charge Roller Contact Conducts voltage required to charge the drum surface with a high negative charge If this contact makes poor or...

Page 14: ...placement print cartridges available Standard capacity 11 000 pages 5 page density P N 52116001 High capacity 18 000 pages 5 page density P N 52116002 Warranty The standard B6500 printers have a 1 yea...

Page 15: ...t s been exposed Cover the drum when the printer s cover is open or the print cartridge assembly is removed from the printer Ideally place the print cartridge assembly in a black plastic bag If the ba...

Page 16: ...t a 5 print density The steps below show the procedure for replacing a Print Cartridge 1 Turn off the power switch on the printer 2 Remove any output paper from the printer and open cover A NOTE Do No...

Page 17: ...d pull the seal out horizontally CAUTION Pulling the seal out diagonally may break it rendering the drum useless After the seal has been pulled out do not shake or bump the Print Cartridge 6 Hold the...

Page 18: ...this procedure 1 If the duplexer is installed press the button on the left side of the duplexer to release it and pull down the duplex assembly 2 Open the rear cover by pushing up on the lower tab as...

Page 19: ...ay pivot the fuser back and forth slightly if it does not slide in easily 5 Lock the fuser in position by pushing up firmly on the two orange tabs Close all covers including the duplexer if installed...

Page 20: ...Panel displays 3 Press the right arrow key The Operator Panels displays 4 Press the Select button The Operator Panel will display 5 Wait until this message clears and the Display Panel shows 6 Press...

Page 21: ...per in the Paper Tray 1 Pull the paper tray from the B6500 2 Place the tray on a flat surface and remove the lid 3 If the base plate of the paper tray is raised push it down Oki Data B6500Support Guid...

Page 22: ...d resulting in paper jams CAUTION Do not place paper over the right width guide Do not load paper exceeding the maximum fill line or the maximum capacity allowed Align the width guide with the paper w...

Page 23: ...s the B6500 paper path You can see the addition of the duplexer mechanism on the left side IMPORTANT NOTE Paper in the B6500 printers are installed in the paper trays with the print side face up Oki D...

Page 24: ...Operator Control Panel Page 20 B6500Support Guide Oki Data...

Page 25: ...at www okidata com This is the main web page you will see when you enter You can look information on specific products get online support help look for updated drivers information on consumables opti...

Page 26: ...Your Training Notes Page 22 B6500Support Guide Oki Data...

Page 27: ...Oki Data B6500Support Guide Page 23 This Page Is Intentionally Blank...

Page 28: ...Training Department Oki Data Americas Inc 2000 Bishops Gate Boulevard Mount Laurel New Jersey 08054 856 235 2600 June 2009...

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