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BluePippin Operations Manual 460013 Rev F
22-1
22
Warranty and Service
Warranty
Sage Science will offer a no charge repair or replacement of defective product if notified
within the warranty period and product has not been misused, altered or damaged by
disaster. This warranty is not transferable from the original purchaser to a subsequent
purchaser.
Instruments
– The BluePippin instrument and monitor have a standard 2-year parts and
labor warranty. Instruments are subject to depot repair or replacement. On-site
maintenance or repair is not implied. Do not attempt to repair or disassemble the
BluePippin instrument. This will void the remaining warranty and possibly create a
dangerous condition. Sage Science support staff may ask for a log file or image file to
evaluate or troubleshoot instrument issues.
High Voltage! The BluePippin contains high voltage apparatus. The instrument should be
repaired by authorized personnel only. Do not disassemble under any circumstance.
Cassettes
– Cassettes have a 1-year warranty. If a cassette or sample lane is defective
Sage Science will replace the cassette at no cost. The defective cassette should be
disposed of as per regulations at the
user’s facility. Sage Science support staff may ask
for a log file or image file to evaluate or troubleshoot cassette issues.
Cassette Disposal
Reagents and buffer should be disposed of according to internal lab safety policy.
Cassettes should be disposed of as laboratory waste.
Note:
Dye-free cassettes use fluorescein dye bound to the reference external
markers and internal standards.