Ross Synergy 100, Installation Manual, Page: 7 / 246

Warranty and Repair Policy
Ross Video Limited (Ross) warrants its switchers and related options, to be free from defects under
normal use and service for a period of THREE YEARS from the date of shipment. Fader handle
assemblies are warranted for the life of the product. If an item becomes defective within the warranty
period Ross will repair or replace the defective item, as determined solely by Ross.
Warranty repairs will be conducted at Ross, with all shipping FOB Ross dock. If repairs are conducted
at Customer Site, reasonable out-of-pocket charges will apply. At the discretion of Ross, and on a
temporary loan basis, plug in circuit boards or other replacement parts may be supplied free of charge
while defective items undergo repair. Return packing, shipping, and special handling costs are the
responsibility of the customer.
Software upgrades for switchers may occur from time to time, and are determined by Ross Video. The
upgrades are posted on the Ross Video website, and are free of charge for the life of the switcher.
This warranty is void if products are subjected to misuse, neglect, accident, improper installation or
application, or unauthorized modification.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or consequential
damages (including loss of profit). Implied warranties, including that of merchantability and fitness
for a particular purpose, are expressly limited to the duration of this warranty.
This warranty is TRANSFERABLE to subsequent owners, subject to Ross’ notification of change of
ownership.